ServiceNow Senior Specialist

3 weeks ago

hyderabad, India Novartis Full time

Job Description:

About the role :


Location: Hyderabad

The ServiceNow Automation ITOM Lead is responsible for overseeing and managing the ServiceNow platform's delivery for ITOM processes like Event Management, Discovery both cloud and on-prem and expertise on the ITOM suite. This role involves both technical and leadership responsibilities to maintain the platform's performance and integrity.

Your responsibilities include, but are not limited to

• Extensive experience in ServiceNow development and consulting as a lead developer or technical architect. Expertise in import sets, transform maps, and ServiceNow data mapping with external data sources.

• Experience with various ServiceNow modules, including Normalization Data Services, ITOM Discovery, Configuration Management Lifecycle, Common Services Data Model, Service Mapping, Event Management, and Certificate Management.

• Familiarity with 3rd party credential stores, network access, and firewalls. Proficiency in JavaScript and SQL. Knowledge of additional product lines on the ServiceNow platform, such as ITSM, SPM (formerly ITBM), and/or ITAM.

• Understanding of ServiceNow CMDB, Identification and Reconciliation Engine, and workflow capabilities. Familiarity with platform security and integration best practices.. Experience in implementing net new Discovery, Event Management, and Service Mapping solutions.

• Ability to perform assessments and provide standard processes to clients for Discovery, Event Management, and Service Mapping.

• Understanding of Discovery scheduling and potential network impacts. Experience with Configuration Item blueprint and CMDB Health dashboard configuration, including remediation of duplicate and stale CI items.

• Expert understanding of import sets, transform maps, and ServiceNow data mapping. Knowledge of ServiceNow CMDB class hierarchy and its relation to Asset and Configuration Management. Proficiency in JavaScript, Angular, HTML/CSS, and Jelly.

• Fundamental knowledge of Common Services Data Model (CSDM).Experience with additional product lines on the ServiceNow platform, such as ITSM, ITBM, and/or ITAM.


Relevant experience in IT operations, with a minimum of 5 years of experience in ServiceNow administration.

• ServiceNow certifications, such as Certified System Administrator (CSA) or Certified Implementation Specialist (CIS), Discovery & Event Management & ITOM related.

• Strong leadership and team management skills.

• In-depth knowledge of IT service management (ITSM) and ITIL processes.

• Excellent problem-solving and analytical abilities.

• Good communication and collaboration skills.

• Proficiency in ServiceNow development, scripting, and customization. Knowledge of database management and integration technologies.


People who are interested, please share your updated resume to , if not kindly refer your friends or colleagues

  • Senior Performance Support Specialist

    2 days ago

    Hyderabad, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior Performance Support Specialist

    1 day ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company DescriptionAt ServiceNow, we strive to make a positive impact in the world by leveraging our cutting-edge technology and dedicated team of professionals. We operate with a sense of urgency, driving innovation to meet the needs of our customers and communities. Join our team of change makers who are always eager to explore new possibilities and push...

  • Sr Software Engineer

    1 day ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionTeamServiceNow Platform Administration team of talented and energetic individuals. The team works closely with application developers, product owners and PMO to maintain ServiceNow internal instances.RoleWe are seeking a senior software engineer for the day-to-day execution of Application Administration/Development responsibilities of Service...

  • Sr Project/Program Mgmt Specialist

    1 day ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Senior ServiceNow ITOM Specialist

    2 weeks ago

    hyderabad, India QBrainX Full time

    Title : Senior ServiceNow ITOM SpecialistExperience Level : 6+ yearsJob location : Coimbatore (Work from office from day 1)No of opening : 4 Immediate Joiners preferred or Who can be available to join within 15 to 20 days is preferred.Job Overview :We are seeking an experienced Senior ServiceNow ITOM Specialist to lead the design, implementation, and...

  • Project/Program Mgmt Specialist

    1 day ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Partner M&A Operations Specialist

    20 hours ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role :Responsibilities· Partner with the Regional Partner Manager or Strategic Regional Partner Manager, Partner Ops, Strategic Alliance Operations, Legal, finance, MDM, Sales Ops business owners to address Partner M&A process improvement and drive efficiency· Develop the launch plan and timeline necessary to...

  • Senior Developer, Security

    1 day ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Partner M&A Operations Specialist

    1 day ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:Responsibilities· Partner with the Regional Partner Manager or Strategic Regional Partner Manager, Partner Ops, Strategic Alliance Operations, Legal, finance, MDM, Sales Ops business owners to address Partner M&A process improvement and drive efficiency· Develop the launch plan and timeline necessary to...

  • Partner M&A Operations Specialist

    2 days ago

    hyderabad, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role : Responsibilities · Partner with the Regional Partner Manager or Strategic Regional Partner Manager, Partner Ops, Strategic Alliance Operations, Legal, finance, MDM, Sales Ops business owners to address Partner M&A process improvement and drive efficiency · Develop the launch plan and timeline necessary to...

  • Partner M&A Operations Specialist

    2 hours ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionWhat you get to do in this role:Responsibilities· Partner with the Regional Partner Manager or Strategic Regional Partner Manager, Partner Ops, Strategic Alliance Operations, Legal, finance, MDM, Sales Ops business owners to address Partner M&A process improvement and drive efficiency· Develop the launch plan and timeline necessary to...

  • Partner M&A Operations Specialist

    1 day ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • ServiceNow Senior Analyst

    4 days ago

    Hyderabad, India Live Connections Full time

    Job Posting : ServiceNow Senior AnalystLocation : HyderabadShift Timings : 11 AM - 8 PMExperience : 6-10 YearsOur GTS GDAS ServiceNow team supports one of the Big 4 and its Member Firms. We seek a ServiceNow Senior Analyst with expertise in multiple ServiceNow implementations and ITIL process implementation.Key Responsibilities :- Design, develop, and...

  • ServiceNow Senior Analyst

    3 days ago

    hyderabad, India Live Connections Full time

    Job Posting : ServiceNow Senior AnalystLocation : HyderabadShift Timings : 11 AM - 8 PMExperience : 6-10 YearsOur GTS GDAS ServiceNow team supports one of the Big 4 and its Member Firms. We seek a ServiceNow Senior Analyst with expertise in multiple ServiceNow implementations and ITIL process implementation.Key Responsibilities :- Design, develop, and...

  • Senior ServiceNow ITOM Specialist

    2 weeks ago

    Coimbatore/Cochin/Kochi/Tamil Nadu/Chennai/Bangalore/Hyderabad/Karnataka/Noida/Gurgaon/Gurugram/Triv, India QBrainX Full time

    Title : Senior ServiceNow ITOM SpecialistExperience Level : 6+ yearsJob location : Coimbatore (Work from office from day 1)No of opening : 4 Immediate Joiners preferred or Who can be available to join within 15 to 20 days is preferred.Job Overview :We are seeking an experienced Senior ServiceNow ITOM Specialist to lead the design, implementation, and...

  • Senior Support Account Mgr

    6 days ago

    Hyderabad, Telangana, India ServiceNow Full time

    Company DescriptionAt ServiceNow, we are all about making work easier and more efficient for everyone. Our team is full of innovators who are always looking for new ways to help our customers and communities. By joining us, you become part of a group of game-changers with a passion for creativity and a drive for excellence. At ServiceNow, we believe that...

  • Senior Support Account Mgr

    1 day ago

    Hyderabad, India ServiceNow Full time

    Job DescriptionSenior Support Account ManagerLocation: ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.   We are disruptive.  We work hard but try not to take ourselves...

  • Senior Support Account Mgr

    2 days ago

    hyderabad, India ServiceNow Full time

    Job DescriptionSenior Support Account Manager Location: ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.   We are disruptive.  We work hard but try not to take...

  • Senior Support Account Mgr

    2 days ago

    Hyderabad, India ServiceNow Full time

    Company DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Sr ITAM Specialist

    6 days ago

    Hyderabad, Telangana, India ServiceNow Full time

    **Company Overview**At ServiceNow, we are dedicated to making the world work better for everyone, driven by our exceptional team. We act swiftly because time is precious, and we bring innovation that sets us apart in serving our customers and communities. Joining ServiceNow means becoming part of a team of ambitious individuals with a thirst for creativity....