DigiHelic - ServiceNow ITOM Technical Consultant - CMDB
1 month ago
Location : Pune/Bangalore/Noida/Chennai.
Shift Time : UK shift (2:00 PM to 10. 00 PM IST).
Exp : Min 5+ Years.
Notice Period : 30 days to 45 days joiners only.
Job Description:.
We are looking for a ServiceNow ITOM Technical Consultant to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform.
The role holder will :
- Focus on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications.
- Comfortable in Jason scripting and coding ITOM solutions, namely Event Management, Discovery, Service Mapping and Orchestration.
- Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying.
ServiceNow ITOM, including the following :
- Event Management, Discovery, CMDB, Orchestration, Service Mapping & Integrations.
- Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
- Sound knowledge in CMDB and it operation management.
- Deliver technical workshops on ITOM Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management.
- Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
- Knowledge on identification , classification rule in CMDB.
- Knowledge over event and alert rule.
- Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.
- Required Hands on experience with ServiceNow ITOM implementations.
- Required Knowledge of ServiceNow CMDB Architecture.
Core Skills :
- ServiceNow Certified Administrator.
- ServiceNow Certified Implementation Specialist.
- ITSM ServiceNow Certified.
- Implementation Specialist Discovery ServiceNow.
- Certified Implementation Specialist.
- Event Management , Ability to manage competing priorities in a complex environment
- Excellent knowledge of IT Workflow, Employee, Employee Workflow, Customer Workflow.
- Excellent written and oral communication skills including customer liaison at senior levels
- Excellent interpersonal and negotiating skills.
- Ability to enable collaboration Project/change management experience and skills
- Investigation and analysis of problems with a methodical and disciplined approach
- Proactive customer support and problem resolution.
- Ability to devise creative technical solutions, to research alternative solutions and make recommendations.
- Ability to convey a strong presence, professional image, and deal confidently with complex technical problems.
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