ServiceNow ITOM Lead

2 months ago

bangalore, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time

Summary of Position:

Senior IT Business Analyst – ServiceNow ITOM will be responsible for leading the strategy, development, and implementation of IT Operations Management solutions within our ServiceNow environment. This individual will collaborate closely with stakeholders, including IT teams, business leaders, and end-users, to understand requirements, define product roadmaps, and prioritize features to optimize IT operations and drive business value.

Key Responsibilities:

Product Strategy and Roadmap: Develop and maintain a comprehensive product strategy and roadmap for IT Operations Management solutions within the ServiceNow platform, aligning with business objectives and IT goals. Stakeholder Collaboration: Work closely with cross-functional teams, including IT operations, infrastructure, security, and service management, to gather requirements, prioritize features, and ensure alignment with business needs. Requirement Gathering and Analysis: Conduct detailed analysis of business and technical requirements, translating them into actionable user stories, acceptance criteria, and product features. Product Backlog Management: Own and prioritize the product backlog, ensuring that it reflects the most valuable features and enhancements based on input from stakeholders, market trends, and user feedback. Release Planning and Execution: Plan and coordinate releases of ITOM solutions within the ServiceNow platform, working closely with development teams, scrum masters, and other stakeholders to deliver high-quality releases on schedule. CMDB Health Governance: Develop CMDB health KPI’s, drive CDMB data quality working closely with service line owners and conduct monthly governance meetings. Service Modeling: Understand service modeling principles, drive application/service onboarding and act as subject matter expert. Continuous Improvement: Monitor key performance indicators (KPIs), gather feedback from users, and conduct regular retrospectives to identify opportunities for continuous improvement and optimization of ITOM solutions. Discovery: Provide direction and overall governance for Discovery working closely with Discovery team. Event Management: Own Event Management process. Identify opportunities for continuous improvement. Expand the scope of Event Management from Logic Monitor to other monitoring solutions such as Juniper Mist, vCenter and Dynatrace

Key Requirements/Minimum Qualifications :

Education : Bachelor’s degree in Computer Science, Information Technology, or combination of education & experience required. Experience :7+ years of experience in IT operations, with a focus on IT service management, infrastructure management, or related areas.3+ years of experience as a product owner or product manager, with a track record of successfully delivering complex IT solutions.Strong understanding of IT operations management principles and practices, including but not limited toDiscoveryCMDBEvent ManagementCSDMService Graph ConnectorsService MappingExperience working with the ServiceNow platform, particularly in the IT Operations Management (ITOM) module.Integrations between key applications and ServiceNow ITOMStrong analytical and problem-solving skills, with a focus on driving business value through technology solutions.Understanding of the medical device and/or contact lens industry, working in validated environment covering CSA+, GxP and SOX relevant processes is an advantage. Excellent communication skills, with the ability to effectively engage with stakeholders at all levels of the organization.Strong analytical and problem-solving skills, with a focus on driving business value through technology solutions.Certified Scrum Product Owner (CSPO) or similar certification preferred.ITOM Certified Implementation specialist certification is preferred.

Language

Fluent in English - spoken and written. Additional language preferred. 

Work hours: 1 PM to 10 PM IST

Relocation assistance: Yes

Employment Scams:  Alcon is aware of employment scams which make false use of our company name or leader’s names to defraud job seekers. Alcon does not offer any positions without interview and never asks candidates for money. All our current job openings are displayed here on the Careers section of our website, where you can search for open positions and apply directly.

If you have encountered a job posting or been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information, and check our website for current job openings.

  • ServiceNow ITOM Lead

    2 weeks ago

    bangalore, India IN19 Alcon Laboratories (India) Pvt Ltd Company Full time

    Summary of Position: Senior IT Business Analyst – ServiceNow ITOM will be responsible for leading the strategy, development, and implementation of IT Operations Management solutions within our ServiceNow environment. This individual will collaborate closely with stakeholders, including IT teams, business leaders, and end-users, to understand...

  • ServiceNow Lead

    1 month ago

    bangalore, India SPECTRUM AV TECHNO CONSULTANTS Full time

    Description : We are seeking a highly skilled and experienced ServiceNow Lead to join our team. As a ServiceNow Lead, you will be responsible for providing technical leadership and guidance in the design, development, and implementation of ServiceNow solutions. This is a critical role that requires a deep understanding of the ServiceNow platform and its...

  • ServiceNow Lead

    1 month ago

    Bangalore, India SPECTRUM AV TECHNO CONSULTANTS Full time

    Description : We are seeking a highly skilled and experienced ServiceNow Lead to join our team. As a ServiceNow Lead, you will be responsible for providing technical leadership and guidance in the design, development, and implementation of ServiceNow solutions. This is a critical role that requires a deep understanding of the ServiceNow platform and its...

  • ServiceNow Lead

    2 weeks ago

    Bangalore, Karnataka, India SPECTRUM AV TECHNO CONSULTANTS Full time

    Description :We are seeking a highly skilled and experienced ServiceNow Lead to join our team. As a ServiceNow Lead, you will be responsible for providing technical leadership and guidance in the design, development, and implementation of ServiceNow solutions. This is a critical role that requires a deep understanding of the ServiceNow platform and its...

  • ServiceNow Lead

    1 month ago

    Bangalore, Karnataka, India SPECTRUM AV TECHNO CONSULTANTS Full time

    Description :We are seeking a highly skilled and experienced ServiceNow Lead to join our team. As a ServiceNow Lead, you will be responsible for providing technical leadership and guidance in the design, development, and implementation of ServiceNow solutions. This is a critical role that requires a deep understanding of the ServiceNow platform and its...

  • ServiceNow Lead

    2 weeks ago

    Bangalore, India SPECTRUM AV TECHNO CONSULTANTS Full time

    Description : We are seeking a highly skilled and experienced ServiceNow Lead to join our team. As a ServiceNow Lead, you will be responsible for providing technical leadership and guidance in the design, development, and implementation of ServiceNow solutions. This is a critical role that requires a deep understanding of the ServiceNow platform and its...

  • Sr. ServiceNow ITOM Developer

    3 weeks ago

    bangalore, India APN Consulting Full time

    Role: Sr. ServiceNow ITOM DeveloperRemote Contract Position Overview: We are seeking a talented ServiceNow IT Operations Management (ITOM) Developer to join our IT team. The ideal candidate will be responsible for designing, developing, and implementing ServiceNow ITOM solutions to enhance our IT infrastructure management. This role requires collaboration...

  • LTIMindtree Hiring ServiceNow ITOM Developers

    1 month ago

    bangalore, India LTIMindtree Full time

    • Candidate Should have total experience of 5+ years in SNOW and Relevant 4 + years in ITOM. • Experience in ITOM namely in any Event, Discovery, Service Mapping and Orchestration • Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow...

  • ServiceNow Developer

    2 months ago

    bangalore, India Cephas Consultancy Services Private Limited Full time

    Position Overview :As a ServiceNow Developer specializing in IT Operations Management (ITOM), you will play a critical role in implementing and maintaining ServiceNow ITOM applications, with a focus on Discovery and Service Mapping. You will leverage your expertise in the ServiceNow platform to enhance CMDB functionality, streamline processes, and improve IT...

  • ServiceNow Developer

    2 weeks ago

    Bangalore, Karnataka, India Cephas Consultancy Services Private Limited Full time

    Position Overview :As a ServiceNow Developer specializing in IT Operations Management (ITOM), you will play a critical role in implementing and maintaining ServiceNow ITOM applications, with a focus on Discovery and Service Mapping. You will leverage your expertise in the ServiceNow platform to enhance CMDB functionality, streamline processes, and improve IT...

  • ServiceNow Developer

    2 months ago

    Bangalore, Karnataka, India Cephas Consultancy Services Private Limited Full time

    Position Overview :As a ServiceNow Developer specializing in IT Operations Management (ITOM), you will play a critical role in implementing and maintaining ServiceNow ITOM applications, with a focus on Discovery and Service Mapping. You will leverage your expertise in the ServiceNow platform to enhance CMDB functionality, streamline processes, and improve IT...

  • ServiceNow Developer

    2 months ago

    Bangalore, India Cephas Consultancy Services Private Limited Full time

    Position Overview :As a ServiceNow Developer specializing in IT Operations Management (ITOM), you will play a critical role in implementing and maintaining ServiceNow ITOM applications, with a focus on Discovery and Service Mapping. You will leverage your expertise in the ServiceNow platform to enhance CMDB functionality, streamline processes, and improve IT...

  • ServiceNow Architect

    2 months ago

    Bangalore,Any Location, India TalentPulse Consultant Full time

    Description :- Possess deep expertise in the ServiceNow platform, including hands-on experience in ITOM with Orchestration and Cloud Lifecycle Management- Provide High-Level Design and specifications for ServiceNow implementation, ensuring alignment with business objectives.- Strong understanding of ITIL processes and best practices.- ServiceNow Certified...

  • ServiceNow Architect

    2 weeks ago

    Bangalore/Any Location, IN TalentPulse Consultant Full time

    Description :- Possess deep expertise in the ServiceNow platform, including hands-on experience in ITOM with Orchestration and Cloud Lifecycle Management- Provide High-Level Design and specifications for ServiceNow implementation, ensuring alignment with business objectives.- Strong understanding of ITIL processes and best practices.- ServiceNow Certified...

  • ServiceNow Architect

    2 months ago

    Bangalore/Any Location, IN TalentPulse Consultant Full time

    Description :- Possess deep expertise in the ServiceNow platform, including hands-on experience in ITOM with Orchestration and Cloud Lifecycle Management- Provide High-Level Design and specifications for ServiceNow implementation, ensuring alignment with business objectives.- Strong understanding of ITIL processes and best practices.- ServiceNow Certified...

  • ServiceNow Architect

    2 weeks ago

    Bangalore/Any Location, India TalentPulse Consultant Full time

    Description :- Possess deep expertise in the ServiceNow platform, including hands-on experience in ITOM with Orchestration and Cloud Lifecycle Management- Provide High-Level Design and specifications for ServiceNow implementation, ensuring alignment with business objectives.- Strong understanding of ITIL processes and best practices.- ServiceNow Certified...

  • ServiceNow Architect

    2 weeks ago

    Any Location/Pune/Bangalore/Gurgaon/Gurugram, IN Technomech Placements Full time

    Job Role : ServiceNow Architect (ITOM). Location : Pune / Bangalore / Gurgaon Gurugram (Hybrid). Job Type : Fulltime. Experience : 12+ Years. Job Summary : We are seeking an experienced ServiceNow Architect specializing in IT Operations Management (ITOM) to join our dynamic IT team. The ideal candidate will have deep expertise in designing, implementing, and...

  • ServiceNow Architect

    1 week ago

    Any Location/Pune/Bangalore/Gurgaon/Gurugram, India Technomech Placements Full time

    Job Role : ServiceNow Architect (ITOM). Location : Pune / Bangalore / Gurgaon Gurugram (Hybrid). Job Type : Fulltime. Experience : 12+ Years. Job Summary : We are seeking an experienced ServiceNow Architect specializing in IT Operations Management (ITOM) to join our dynamic IT team. The ideal candidate will have deep expertise in designing, implementing, and...

  • ServiceNow ITOM Architect

    2 months ago

    bangalore, India Brillio Full time

    About Brillio:Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Born digital in 2014, Brillio applies its expertise in customer experience transformation, data analytics, Artificial...

  • ServiceNow ITOM Architect

    2 weeks ago

    bangalore, India Brillio Full time

    About Brillio:Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Born digital in 2014, Brillio applies its expertise in customer experience transformation, data analytics, Artificial...