Senior Service Delivery Manager

4 weeks ago

bangalore, India Intellect Design Arena Ltd Full time

Job Role: Technical Service Delivery Manager


About Intellect Design Arena Ltd.


Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their ambition to be the principal service provider to their customers. Our commitment is to take banking into the future, anticipating and solving the needs of tomorrow’s businesses.

We create financial technologies that help banks lead businesses on the path to growth and success. Our solutions help move the banking world forward; because that’s what happens when the world knows it has financial institutions they can rely on. This is the philosophy that we at Intellect follow and our commitment to our customers’ success.

A uniquely focused Products business, over $200 million Intellect Design Arena group has the soul of an agile start up, with the maturity of an established specialist in designing advanced technology products for global financial platforms across Global Transaction Banking (GTB) , Global Consumer Banking (GCB), Risk, Treasury & Markets (RTM), Insurance (Intellect SEEC) and e- Governance (GeM).

Intellect provides full spectrum, fully integrated products that run in over 250 financial institutions, across 90+ countries. With over 4500 solution architects, domain and technology specialists, backed with over 30 years of deep domain expertise, Intellect is the brand on which progressive financial institutions rely on for transformation initiatives.

Our aggressively customer-centric design philosophy has enabled the engineering of agile & holistic digital solutions, with full lifecycle enablement and industry-leading performance assurances.

Explore more about us at :


As a Technical Service Delivery Manager, you will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. Client based projects, client liaison, pre-sales, and cross-functional development will fall within the ambit of your responsibilities.


KEY RESPONSIBILITIES

* Identify key business objectives and provide solution recommendations while performing business proves and management consulting analysis.

* Manage scope of projects from inception to closure. Define, develop and manage implementation schedules and project budgets.

* Coordinate resources, prepare project teams for kickoff and ensure effective completion of project milestones, control project scope and mitigate risks.

* Ensure project consultants are delivering to configuration, development, and methodology standards.

* Responsible for managing the business unit as a profit center.

* Identify potential sales opportunities for the sales team. Support the Sales team in gathering requirements to develop a solution fit with a strong value proposition.

* Ensure delivery processes are efficient and cost effective.


WHAT WE LOOK FOR IN YOU


Provide leadership and direction to the Delivery teams. Handle Operational issues related to the delivery center.

Good technical experience in Java and open source projects.

Strong understanding of SDLC and Architecture.

Extensive background in development and delivering complex projects throughout the lifecycle.

Delivery Management objectives in Onshore & Offshore Model for multiple clients across the globe.

Project planning and progress monitoring, including budget control and milestone control.

Creative problem solver, able to build contingency plans and handle stressful situation with professionalism.

Provide technical support and participate in the Change Control Board and/ or change control process.

Become the Single point of contact for delivery and act as an advocate between the Service Delivery and the Customer.

Drive and coordinate crisis management.

Strong negotiation and presentation skills.

Understanding of Agile methodologies.

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