![Jobs for Humanity](https://media.trabajo.org/img/noimg.jpg)
Service Delivery Manager Senior
4 weeks ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
50 - 75%Service Delivery Manager Senior - 15+ Years - Bangalore
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
It’s an amazing opportunity to join a Talented team of innovative and committed folks doing interesting work at the world’s largest global provider dedicated to financial technology solutions
What you will be doing
• Provides leadership for service delivery team including planning, coaching, recruitment, selection, performance development and mentoring.
• Monitors staff performance, works with employees to implement goals and document progress.
• Manages resources in a cost-effective, innovative manner including assisting subordinates in effective use of resources and tools.
• Manages staff to ensure all duties are performed in an accurate and timely manner.
• Develops and implements department policies and procedures.
• Ensures deadlines and production schedules are met and reallocates workloads as necessary.
• Performs resource planning and allocation and supports direct reports in meeting work requirements.
• Assesses strengths and development needs of employees and provides challenging assignments and opportunities for development.
• Manages team expenses within budget constraints and provides financial and quantitative information in support of group and company reporting and goals.
• Executes company policies and practices and serves as a channel for company communications.
• Assists in managing the computing environment to protect the production applications critical to the success of the business.
• Delivers a computer operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
• Assists other IT management team members to establish strategies and priorities for overall IT operations by analyzing and understanding the current and future IT operation needs.
• Develops and recommends tactical and strategic plans for information processing operations.
• Identifies and recommends cost-saving and continuous improvement initiatives within the information processing area.
• Ensures all backup and recovery and disaster recovery processes will meet or exceed business requirements.
• Develops and maintains team standards and procedures that support departmental standards and procedures.
• Manages internal and external communications/escalations on issues.
• Understands processing environments for supported products and services.
• Utilizes variable staffing models, which includes contractor and co-source models, processes/practices.
• Encourages inter-team, inter-department and inter-organizational team work to accomplish goals and objectives.
• Other related duties assigned as needed.
What you bring:
• Requires strong management, organizational, team building, coaching and mentoring skills
• Requires strong business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
• Considerable knowledge of all operations lifecycle phases, e.g., requirements definition, risk management, implementation, deployment, maintenance
• Considerable knowledge of IT production administration and operations activities and controls
• Knowledge of software development lifecycle (SDLC) methodologies and integrated controls
• Technical knowledge of information technology networks, systems, peripherals and software applications
• Knowledge of all types of testing, e.g., unit, component, integration, system
• Strong knowledge of FIS products and services and business operations
• Ability to formulate, implement and evaluate plans, programs and procedures applicable to the information processing operations
• Proven ability to function in an environment that requires flexibility, good judgment and sound decision-making, often based on limited information and/or under extreme conditions
• Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to audience including executive levels
• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients and public
What we offer you
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step
A competitive salary and benefits
A variety of career development tools, resources and opportunities
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
Array
-
Senior Service Delivery Manager
1 week ago
bangalore, India Black Box Full timeSUMMARYThe Senior Service Delivery Manager will have the overall responsibility for all aspects of Managed services, including responsive and consistent communications. The SDM serves as the client’s main point of contact for operational and escalation issues and is responsible and accountable for ensuring Black Box’s efficient execution of its...
-
Senior Manager
1 week ago
bangalore, India ANSR Full timeJob Description:Summary:We are looking for an experienced leader for the role of Senior Manager – Service Delivery as part of our Service Delivery team to manage a wide range of programs. You will be responsible for supporting the delivery and overall success of the GCCs. The goal is to ensure every program will be delivered successfully and add the...
-
Senior Service Delivery Manager
2 weeks ago
bangalore, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery ManagerAbout Intellect Design Arena Ltd.Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their...
-
Senior Service Delivery Manager
1 week ago
bangalore, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery ManagerAbout Intellect Design Arena Ltd.Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their...
-
bangalore, India Maersk Full timeSenior Delivery Manager, Network Service Design & Delivery (Maersk) A.P. Moller - Maersk A.P. Moller – Maersk is the global leader in container shipping services. The business operates in 130 countries and employs c. 80,000 staff. An integrated container logistics company, Maersk aims to connect and simplify its customers’ supply chains. ...
-
Senior Service Delivery Manager
2 weeks ago
bangalore, India Intellect Design Arena Ltd Full timeJob Role: Technical Service Delivery Manager About Intellect Design Arena Ltd. Intellect Design Arena Limited is a global leader in Financial Technology for Banking, Insurance and other Financial Services. With a rich suite of products across the organization, we are an authority on vertical and integrated products that enable institutions to meet their...
-
Service Delivery
1 hour ago
bangalore, India sa.global Full timeWho is sa.global sa.global addresses industry challenges through vertical-focussed solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the...
-
Senior Service Delivery Manager
3 weeks ago
bangalore, India Black Box Full timePrimary Roles & Responsibilities · Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility. · Single point of escalation for the enterprise, including Vendor escalations when required. · Manage critical situations to ensure proper focus, communication, and...
-
Senior Service Delivery Manager
1 week ago
bangalore, India Black Box Full timePrimary Roles & Responsibilities · Manage the day-to-day service operations of the installation, delivery and deployment of technical resources within area of responsibility. · Single point of escalation for the enterprise, including Vendor escalations when required. · Manage critical situations to ensure proper focus, communication, and...
-
Senior Service Delivery Manager
3 weeks ago
bangalore, India AMEX Full timeYou Lead the Way. Weve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a...
-
Senior Service Delivery Manager
3 weeks ago
bangalore, India American Express Full timeYou Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you...
-
Manager – Service Delivery
2 weeks ago
bangalore, India RPS Consulting Pvt. Ltd. Full timeThe Service Delivery Manager will be responsible for overseeing the delivery and operational aspects of our training programs. This role involves managing the sourcing team, maintaining relationships with vendors and trainers, ensuring high levels of customer satisfaction, and handling escalations. The ideal candidate will have a deep understanding of the...
-
Senior Service Delivery Manager
1 week ago
bangalore, India Shaerp Next Full timeTechnology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can...
-
ServiceNow – Senior Delivery Manager
3 weeks ago
bangalore, India Orange Business Full timeContextOrange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational business and local support in 166 countries and territories,...
-
ServiceNow – Senior Delivery Manager
1 week ago
bangalore, India Orange Business Full timeContextOrange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational business and local support in 166 countries and territories,...
-
Service Delivery Manager
2 weeks ago
bangalore, India Krish Services Group Full timeCompany DescriptionKrish is committed to helping our customers achieve their technology goals and will always emphasize the success of our customers as our top priority and in building long-term and productive relationships. Krish's goal of adding the best value to its customers with a combination of the right technology, right people, and right costs is...
-
Service Delivery Manager
1 week ago
bangalore, India Krish Services Group Full timeCompany DescriptionKrish is committed to helping our customers achieve their technology goals and will always emphasize the success of our customers as our top priority and in building long-term and productive relationships. Krish's goal of adding the best value to its customers with a combination of the right technology, right people, and right costs is...
-
Manager – Service Delivery
2 weeks ago
bangalore, India RPS Consulting Pvt. Ltd. Full timeThe Service Delivery Manager will be responsible for overseeing the delivery and operational aspects of our training programs. This role involves managing the sourcing team, maintaining relationships with vendors and trainers, ensuring high levels of customer satisfaction, and handling escalations. The ideal candidate will have a deep understanding of the...
-
Service Delivery Manager
2 weeks ago
bangalore, India Krish Services Group Full timeCompany Description Krish is committed to helping our customers achieve their technology goals and will always emphasize the success of our customers as our top priority and in building long-term and productive relationships. Krish's goal of adding the best value to its customers with a combination of the right technology, right people, and right costs is...
-
ServiceNow – Senior Delivery Manager
3 weeks ago
bangalore, India Orange Business Full timeContext Orange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational business and local support in 166 countries and...