ServiceNow – Senior Delivery Manager
3 weeks ago
Orange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational business and local support in 166 countries and territories, ensure that customers receive a consistent, global solution wherever they do business.
Orange Business is driving a major IT & Business transformation program for its service management, called Unify Monitoring
The purpose of this program is to federate Orange Business “I need Help” customer journey with an end–to-end multi channel and digital experience within a common IT solution leveraging Service Now platform.
The scope is covering all Orange Business entities and support chains for standard customers including Data modelling, Service Management processes, digital channels & Integration with customer & internal ecosystems.
This ServiceNow solution based mainly on TSM and other key modules is answering Customer & Orange Business requirements:
Capture & process customer’s requests, incidents, technical changes & problems. Capitalize on knowledge Management.
Native features around data discovery, Integration, AI, Automation, Virtual assistant, low code process configuration.
This solution will be the basis for further innovation for Operations with RPA / AI / Gen AI features.
This new solution will be a focal service now instance where existing ITSM legacy solutions (homemade and snow instances) will be migrated and rationalized for all desk operations in several countries, France, India, Egypt, Brazil, Madagascar and Maurituis.
The IT program team is based in different locations (India, Egypt, France)
The business transformation level will be a key factor success as:
Gathering and gap analyzing existing processes vs Snow standards processes and workflows
Processes revamping and harmonization
Ensure adoption by operations and agents
Get advanced snow features to leverage ops optimization and simplification
The program will be led under SAFe governance.
Role Purpose
We are looking for Senior Delivery Manager to lead overall IT & Business transformation program with Service Now.
The Senior delivery manager oversees the successful delivery of program He/She ensures that the delivery is completed on time, within budget, and to the required quality standards. He/She manages the delivery process from start to finish, including planning, scheduling, risk management, resource allocation, and communication with stakeholders. He/She is responsible for tracking progress and adjusting to keep the delivery on track.
In addition to managing the delivery process, He/She is ensuring that the technical aspects of the delivery are completed successfully.
He/She should have a strong understanding of technical concepts and systems and excellent project management skills.
You will act as a point of contact for the system integrator to Orange regarding budget, readiness, launch, quality, & training. This opportunity enables and promotes career growth as a recognized expert in service delivery operations
This role is flexible in that you can work up to 50% from home.
The main mission of the Senior Delivery Manager:
Building and committing the overall program roadmap
Planning and scheduling the delivery process, project scope, milestones, and timelines.
Drives the continuous improvement plan to support operational efficiency and improved customer experience.
Managing the budget and resources of the delivery
Identifying and managing risks to the delivery, including developing contingency plans to mitigate potential issues.
Communicating with stakeholders, team members, clients, and other stakeholders, to ensure that everyone is informed about the progress of the delivery.
Tracking progress and making adjustments as needed to keep the delivery on track.
Providing guidance and mentorship to team members to ensure that they have the skills and support they need to complete their tasks.
Working with clients or other stakeholders to meet their needs and expectations.
knowledge and abilities
15+ years in strategic program management IT, with preferable work experience in telecom organization.
Solid experience in Agile mode and SAFe practices
Experience in migration project/program of ITSM tooling to ServiceNow (CSM module preferred) will be required.
Knowledge on security aspects within ServiceNow and integration with multiple tools will be required.
Exposure to all stages of Software Development Life Cycle (Agile methodology: Scrum)
Good interpersonal skills, commitment, result-oriented, hard working with a quest and zeal to learn new technologies (micro-services, cloud native, data analysis) and undertake challenging tasks.
Ability to understand Functional Requirements and creation of Design Documents (Techincal Architecture Document).
Intercultural skills
Must have experience in people management and keep team motivated.
Good written and verbal communication skills, fluent English
Customer centric approach
Problem solving and investigation capabilities
education, qualifications, and certifications
B.E., B.Tech., MCA, M.Sc. (Computer Science) or equivalent
Completion of at least one of the following certifications:
System Administrator,
Implementation Specialist,
Application Developer,
Administration Advanced
Certified Implementation Specialist (CSM) (Preferred)
-
ServiceNow – Senior Delivery Manager
4 weeks ago
bangalore, India Orange Business Full timeContext Orange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational business and local support in 166 countries and...
-
ServiceNow – Senior Delivery Manager
4 weeks ago
Bangalore Urban, India Orange Business Full timeContextOrange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational business and local support in 166 countries and territories,...
-
ServiceNow – Senior Delivery Manager
3 weeks ago
Bangalore Urban, India Orange Business Full timeContext Orange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational business and local support in 166 countries and...
-
ServiceNow – Senior Delivery Manager
3 weeks ago
Bangalore Urban, India Orange Business Full timeContextOrange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational business and local support in 166 countries and territories,...
-
Senior Platform Architect
4 weeks ago
bangalore, India ServiceNow Full timeJob DescriptionYou will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer...
-
Software Engineer(ServiceNow Developer)
4 weeks ago
Bangalore, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
ServiceNow ITSM Senior Delivery Manager
4 weeks ago
bangalore, India Orange Business Services Full timeabout the role mission / role purpose Context Orange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational...
-
ServiceNow ITSM Senior Delivery Manager
3 weeks ago
bangalore, India Orange Business Services Full timeabout the role mission / role purpose Context Orange Business manages and integrates the complexity of international communications, freeing customers to focus on the strategic initiatives that drive their business. Orange extensive experience and knowledge in global communication solutions, together with understanding of multinational...
-
Senior Platform Architect
3 weeks ago
Bangalore, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Senior Platform Architect
4 weeks ago
Bangalore, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
ServiceNow Technical Consultant
1 day ago
bangalore, India Plat4mation Full timeAre you looking for an IT career where you are part of a close team full of driven and enthusiastic Platform-as-a-Service (PaaS) specialists? Want to showcase your technical expertise in jaw dropping ServiceNow implementations? Then the role of Technical Consultant is the perfect one for you!What will you do?As a Senior Technical Consultant, you get to join...
-
Senior Manager
1 month ago
bangalore, India Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Senior Manager
3 weeks ago
bangalore, India Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
-
Project/Program Mgr
4 weeks ago
bangalore, India ServiceNow Full timeJob DescriptionWhat you get to do in this role: Take small to large IT Business Applications programs/projects from original concept through final implementation Develop detailed program/project execution plan, and manage some implementation processes including projects financials, progress tracking, metrics, monitoring change control process,...
-
Principal Services Sales Architect
4 weeks ago
Bangalore, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Principal Services Sales Architect
3 weeks ago
Bangalore, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
-
Bangalore, India SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD Full timeAutomation Senior developer JD. Location : PAN INDIA.- Very strong expertise in AI Ops tools, Servicenow ITSI, Work load Management.- Sound experience on performance and scalability of applications.- End to end responsible for identifying use cases, designing and delivery in production, Platform integration.- Coordination with users, Service Management.-...
-
ServiceNow VA Developer/Automation Senior Developer
2 months ago
Bangalore, Karnataka, India SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD Full timeAutomation Senior developer JD. Location : PAN INDIA.- Very strong expertise in AI Ops tools, Servicenow ITSI, Work load Management.- Sound experience on performance and scalability of applications.- End to end responsible for identifying use cases, designing and delivery in production, Platform integration.- Coordination with users, Service Management.-...
-
ServiceNow VA Developer/Automation Senior Developer
2 months ago
Bangalore, India SPG CONSULTING AND SOLUTIONS SERVICES PVT LTD Full timeAutomation Senior developer JD. Location : PAN INDIA.- Very strong expertise in AI Ops tools, Servicenow ITSI, Work load Management.- Sound experience on performance and scalability of applications.- End to end responsible for identifying use cases, designing and delivery in production, Platform integration.- Coordination with users, Service Management.-...
-
Project/Program Mgr
4 weeks ago
Bangalore, India ServiceNow Full timeCompany DescriptionAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...
