Service Delivery

1 week ago

bangalore, India sa.global Full time

Who is sa.global

sa.global addresses industry challenges through vertical-focussed solutions. Leveraging modern technologies like AI and Copilot, we empower organizations to make intelligent decisions and act faster. Our solutions and services are 100% based on Microsoft business applications and the Microsoft Business cloud, and benefit advertising and marketing, accounting, architecture and engineering, consulting, homebuilding, legal, and IT services companies. Through our industry-first approach, we want to put solutions in the hands of people closest to the problem to enable organizations to act faster and make intelligent decisions.

Over 800,000 users in 80 countries around the world rely on sa.global's industry-focused expertise to gain value faster, adapt quickly to changes, and build for the future. We have 30+ years of real-world experience, we are an 11-time winner of the Microsoft Dynamics Partner of the Year Award, and we've been a part of Microsoft's elite Inner Circle for11 years. Our global organization has a 1000-member team across 25 countries.

For more information, visit

Why Choose sa.global

Open, flexible, vibrant, collaborative, and diverse – these are just some of the terms that our employees use to describe the culture at sa.global. We believe and encourage innovative and dynamic thinking. Our culture and values give us the extra edge to help us scale greater heights.

Led by our Core Values: Agile, Capable, and Committed , which form an integral part of who we are, we constantly strive to provide an inclusive work environment. Our employees come from varied cultural and social backgrounds, and we strive each day to work towards making sa.global a great place to work.

About the Role

We offer a career with growth opportunities in a dynamic, collaborative, and supportive organization. We also have a strong and ethical working culture. If you'd to work with a team that is passionate about their work while also having a good sense of fun, you might have just found what you are looking for

sa.global is looking for a motivated and skilled Service Delivery - Sr. Manager  to be a part of our team in India

Main Responsibilities as a Service Delivery - Sr. Manager

  • You will be working as a Service Delivery Manager with a highly experienced, collaborative, supportive, and fun team.
  • You will have a career that offers growth opportunities in a dynamic organization with a strong and ethical working culture
  • You will work for one of the leading global Dynamics 365 providers. Microsoft has named sa.global their Microsoft Dynamics Professional Services Industry Partner of the Year.
  • We are on the forefront of new technologies. We were one of the early adopters to Dynamics AX 7 (now known as Dynamics 365 Operations).
  • You will be part of one of the largest resource pools of any global Microsoft Dynamics 365 partner – bringing local expertise combined with global reach.
  • You will work with clients and various businesses and business models. 

Skill Requirement:

  • 12-15 years' experience with at least 4-5 years in managing global delivery accounts.
  • Experience with Microsoft Dynamics ERP stack (D365 or AX 2012, 2009) as a consultant and project and delivery manager.
  • Any bachelors degree with High level of fluency in English language
  • ITIL qualified or certified (preferred).
  • Excellent communication skills, confident in delivering presentations of technical content to wide and varied audiences.
  • Experience with client facing management, as well as managing global support teams
  • Service management or support in a large-scale and diverse environment of incident management, service requests, problem management, escalation procedures and related disciplines.
  • Able to work under pressure and meet deadlines
  • Analytical, structured, and methodical approach to work with creative thinking skills and exemplary problem-solving abilities.
  • Experience of rolling out and measuring service improvements.

Contact Us

If this is a promising opportunity for you and you possess the desired skills and experience, please apply for the role. We will be in touch

If you're not looking for a job change but know someone that is, please share the details of this open position with them.

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