CareStack™ - Dental Practice Management | Implementation Specialist
2 weeks ago
Responsibilities• Overseeing the implementation process, ensuring customer satisfaction, providing software training, and managing ongoing support for dental practices.• Collaborating with cross-functional teams to ensure successful implementation.• Identify and communicate potential risks and roadblocks during implementation.• Being a single point of contact for the customer till they are settled and set up for success on CarestackTM.• Adopt a consultative approach to understand the current practice workflows and adapting them for CarestackTM.• Influence and educate the customer towards better workflows and SOPs that would yield higher growth• Monitor them for core workflow adoption during the initial few weeks and proactively reach out if they are found vulnerable while using CareStackTM.• Make an early assessment of the change management impact on the practice predict possible churn scenarios and highlight the ones that may need more support than usual.
Required Skills / Experience• Analytical Skills, Software Implementation, and Communication skills• Customer Satisfaction and Customer Service skills• Experience in the healthcare or dental industry is a plus• Experience using software• Strong project management skills• Excellent problem-solving abilities• Ability to work independently and collaboratively in a fast-paced environment.• Bachelor's degree or equivalent experience
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