Territory Manager

4 days ago

Lucknow, India Large Financial Services Company Full time

Job Title: Territory Manager – Direct Channel

Location: (Noida & Lucknow)-ONLY LOCAL CANDIDATES, HAVING LOCAL MARKET EXP, PREFERRED CANDIDATES FROM INSURANCE INDUSTRY, NO RELOCATION PLEASE.

Industry: MNC Life Insurance

Reports To: Regional Head – Direct Channel

CTC: Up to 12 LPA

Job Purpose:

The Territory Manager – Direct Channel is responsible for driving sales and revenue through the company's direct sales channel. The role involves leading a team of Relationship Managers/Direct Sales Executives, achieving business targets, ensuring compliance, and delivering superior customer experience within the assigned territory.

Key Responsibilities:

Sales & Business Growth

  • Achieve sales and revenue targets for the territory through the direct channel.
  • Drive acquisition of new customers and enhance cross-sell opportunities.
  • Implement business plans to expand market share and build brand presence.

Team Leadership & Development

  • Recruit, train, and manage a team of Relationship Managers / Direct Sales Officers.
  • Monitor productivity, provide ongoing coaching, and ensure high performance.
  • Motivate the team through performance recognition, incentives, and engagement programs.

Customer Relationship Management

  • Ensure superior customer service and effective query/complaint resolution.
  • Build strong long-term relationships with customers to ensure persistency and renewals.
  • Drive customer-centric initiatives to improve satisfaction and loyalty.

Operational Excellence & Compliance

  • Ensure strict adherence to IRDAI regulations and company policies.
  • Maintain documentation, process discipline, and audit readiness at all times.
  • Monitor quality of business to reduce lapses and cancellations.

Market Intelligence

  • Track competitor activities, industry trends, and customer preferences.
  • Provide insights and feedback to senior management for strategy improvement.

Key Performance Indicators (KPIs):

  • Achievement of territory sales and revenue targets.
  • Productivity per Relationship Manager / Direct Sales Officer.
  • Persistency and business quality metrics.
  • Team recruitment, training, and retention.
  • Customer satisfaction scores.

Desired Candidate Profile:

  • Graduate / Postgraduate (MBA preferred).
  • 6–10 years of experience in direct sales, preferably in life insurance, banking, or financial services.
  • At least 2–3 years of experience in team handling.
  • Strong leadership, coaching, and people management skills.
  • Excellent communication, networking, and customer relationship skills.
  • Ability to work under pressure and deliver business results.

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