Customer Service Lead

1 day ago


Thirumangalam, India QDegrees Services Full time
  • Lead and manage a team of technical support agents handling automotive-related customer inquiries and issues.
  • Monitor daily team performance and ensure adherence to SLAs, KPIs, and customer satisfaction goals.
  • Act as a point of escalation for complex or unresolved customer issues.
  • Coach, mentor, and train team members to improve product knowledge, customer service skills, and technical troubleshooting capabilities.
  • Collaborate with cross-functional teams such as Engineering, Product, and Quality Assurance to resolve technical issues and improve support processes.
  • Analyze support trends and generate reports to identify areas of improvement.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Ensure compliance with company policies, support protocols, and quality standards.
  • Drive a customer-centric culture focused on delivering high-quality, empathetic, and timely support.

Job Types: Full-time, Permanent

Pay: ₹30, ₹35,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Provident Fund

Work Location: In person


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