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Customer Support

4 weeks ago

Panjim, India Rubiq Solutions Pvt. Ltd. Full time

We are seeking a Customer Support Executive to join our growing STAAH team. The role is non-technical but requires a good understanding of using technology, excellent problem-solving skills, and strong communication abilities. You will be responsible for onboarding new clients, managing customer interactions, and ensuring seamless coordination between internal teams.

This is a great opportunity for someone who is customer-driven, tech-comfortable, eager to learn, and looking to grow in the hospitality technology sector.

Key Responsibilities

  • Onboard new clients and ensure a smooth setup of STAAH services.
  • Act as the first point of contact for all customer inquiries.
  • Coordinate with the Partner Services and Sales team within India to resolve client needs.
  • Upsell and cross-sell STAAH products to existing customers.
  • Communicate effectively with clients through phone calls, emails, and business updates.
  • Follow up on client payments and maintain accurate records.
  • Provide solutions and ensure timely resolution of customer issues.
  • Maintain a high level of customer satisfaction and build long-term relationships.

Requirements

  • Graduate degree or equivalent qualification preferred.
  • Fresher. Experience in customer service, client servicing, or customer support roles.
  • Good command over English (verbal & written) will be an added advantage
  • Ability to use technology comfortably (MS Office, email, CRM tools, etc.).
  • Strong problem-solving and analytical skills.
  • Positive attitude with a strong drive to learn and grow.
  • Ability to multitask and work effectively under deadlines.

Job Type: Full-time

Pay: ₹15, ₹18,000.00 per month

Work Location: In person