Team Lead

Company:
College Gyan

Established:
2022

Location:
Sector 2, Noida

Working Hours:
10 AM to 7 PM

Working Days:
Monday to Saturday

About College Gyan:

College Gyan is India's premier online and distance education platform, designed to connect students with UGC-accredited institutions offering a wide range of undergraduate, postgraduate, diploma, and certificate programs. Our platform empowers students to compare over 55 online universities based on key criteria like student ratings, accreditations, and fee structures. We offer personalized mentoring sessions at no additional cost to provide tailored guidance for every student.

With a growing team of over 20 professionals, College Gyan currently supports over 1,000 students annually, helping them navigate their educational journey and facilitating the enrollment of 100+ students into prestigious universities every year.

Job Description:

We are seeking a
Team Leader - Telemarketing (Education Sales)
to join our dynamic team at College Gyan. As a Team Leader, you will play a pivotal role in driving sales and guiding a team of telemarketing executives towards achieving set targets. You will be responsible for overseeing the outbound sales operations, mentoring your team, and ensuring a seamless customer experience throughout the enrollment process. You'll also collaborate closely with our sales and marketing teams to ensure the alignment of strategies and the success of our student enrollment goals.

Key Responsibilities:

Lead and Manage the Telemarketing Team:

• Supervise and guide a team of telemarketing executives, ensuring they meet daily, weekly, and monthly sales targets.
• Provide ongoing mentorship, training, and performance feedback to enhance team skills and productivity.
• Foster a high-performance culture within the team, motivating them to achieve collective goals.

Sales Management:

• Oversee outbound calls made by the team to potential customers, ensuring the quality of communication and customer engagement.
• Ensure clear articulation of College Gyan's offerings, benefits, and services, tailoring the message based on student needs.
• Resolve customer inquiries, objections, and concerns effectively, ensuring high conversion rates.

CRM and Reporting:

• Ensure the accurate maintenance of customer records and interactions within the CRM system.
• Analyze team performance metrics and generate reports to track sales outcomes and areas for improvement.
• Collaborate with the sales team to identify opportunities for qualified leads and strategic follow-ups.

Product and Market Knowledge:

• Stay updated on College Gyan's product offerings, market trends, and competitor products to maintain a competitive edge.
• Train and inform the team about the latest updates in the online education space, particularly in UG/PG/MBA programs.

Lead Follow-Up & Engagement:

• Oversee the follow-up process for leads who have shown interest but have not yet enrolled, ensuring timely and effective communication.
• Engage with prospective students directly when necessary, especially for high-priority leads.

Team Development and Mentorship:

• Provide leadership, guidance, and continuous training to junior telemarketing executives.
• Conduct regular team meetings and one-on-one sessions to address concerns, track progress, and encourage professional growth.

Collaboration & Strategy:

• Work closely with the marketing and sales teams to align on lead generation strategies and ensure that all leads are handled appropriately.
• Share insights with management to refine the sales process and improve overall team performance.

Quality Control:

• Ensure that all outbound communications are professional, knowledgeable, and aligned with the company's brand values.
• Ensure that team members follow best practices and adhere to quality standards in their interactions with potential students.

Qualifications & Skills:

• Experience:
  3-5 years of experience in telemarketing or sales, preferably in the education industry with a focus on online UG/PG/MBA programs. Prior experience in team handling and leadership is highly preferred.
• Education:
  A Bachelor's degree in a relevant field. Additional certifications in sales, marketing, or education-related fields are a plus.

Skills:

• Strong verbal communication, active listening, and interpersonal skills.
• Proven ability to lead and manage a sales team to consistently achieve targets.
• Experience using CRM tools and other sales-related software.
• Excellent organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously.
• Results-oriented with the ability to work in a target-driven environment.
• Positive attitude, self-motivated, and capable of handling rejection professionally.
• In-depth understanding of the online education landscape, particularly UG/PG/MBA programs.

Why Join College Gyan?

• Mission-Driven Work:
  Be part of a team that's helping students access quality education from top-tier universities across India.
• Career Growth:
  Opportunities for professional development and growth within an expanding organization.
• Dynamic Team:
  Join a passionate and innovative team of professionals committed to making a difference in the education sector.

If you're an experienced sales leader with a passion for education, looking for a rewarding challenge, we would love to hear from you. Join College Gyan today and help us empower students to achieve their academic and career goals