Center Head

2 weeks ago

Pune, India SG OASIS HR CONSULTANCY PVT LTD Full time
Job description

Profile Summary :

Assist in the management and operations of the mall in order to ensure delightful customer experience and quality delivery and responsible to achieve the Centre (Mall) objectives in terms of profitability and revenue maximization

Duties & Responsibilities:

External Interface:

(Enlist external agencies/authorities that you are required to deal with while discharging your duty)Retailers International Brand Heads, Business Development/ Sales HeadLocal municipal authorities, government, statutory and other regulatory bodiesVendors and agencies (event management, creative, design etc.)Outsourced Agencies CEO/ COO/ Floor Managers

Key Responsibilities:

Assist in the formulation of the zoning plan and the brand/ product category mix based on the target customer segment, market positioning of the Centre, lay-out of the Centre etc.; and seek approval for the same by the ManagementAssist in the formulation of strategy for the highest quality of mall management to ensure customer delight and enhance footfalls / consumption significantlyAssist in the development of the financial strategy, goals and targets for the Centre in line with the corporate philosophy and strategySupport in designing and executing the annual marketing calendar to enhance footfalls / consumption significantlyReview and approve the advertising and branding strategy developed for the Centre in order to increase footfalls and enhance consumptionAssist in developing the budget strategy for the Centre after reviewing previous years performance, growth, etc.Ensure optimum occupancy and the right brand/ product category mix at the Centre to attract the target consumer group and enhance consumptionReview the service standards for the outsourcing agencies, in line with corporate standards and the customer service expectations of the customersEnsure safety standards are set in line with corporate standards and review/ approve the safety and security policies/ processesSupervise the completion of the leasing administration process by the retailer and all other formalities prior to opening of a store; in coordination with Leasing and Legal teamsBuild and maintain relationships with key retailers (anchors) and ensure timely resolution of their issues

Additional Skills:

Sound knowledge of mall management practicesKnowledge of Leasing, Zoning, Brand Mix. In case of Hotel exposure, decent understanding of Sales & MarketingThorough understanding of Marketing & Luxury events to attract HNIsOrientation towards aesthetics & design with an eye for detailFocus on customer experience & delightThorough understanding of business planning, budgeting and risk management • Strong network with National / International BrandsPrinciples of building and maintaining retailer & customer relationships

Interested Candidate, Kindly send the resume at

Thanks & Regards,Aasma Shaikh

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