Head- Training

3 weeks ago

pune, India IGT Solutions Full time
Position: Head – Training
Location: Pune
Employment type: Permanent
Job type: Full time
Profile Summary:
IGT Solutions is looking for a Head – Training to manage team of Training Team. The position is responsible for the overall quality assurance & trainings.
Primary Job Responsibility:
· Forming strategies pertaining to smooth functioning, development and execution of various tasks for the training team keeping in mind the vision of the organization
· Establish benchmarks for quality training services and maintain the same
· Ensure effective implementation of systems and processes for measuring and monitoring the effectiveness of the training
· Plan budgetary projections pertaining to training so as to fulfil the learning needs of the growing organization
· Help in successful implementation of new channels of learning and development focusing on both conventional and non-conventional forms of training leading to optimization of the training
· Leads client presentations and reviews
· Manages client deliverables specific to training and reviews training performance with existing clients
· Provides RFP Inputs and creates solutions to potential businesses
· Perform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions)
· Works with cross-functional teams to work retention plans thru employee engagement
Education and Essential Experience:
Graduate in any discipline, with above average academic profile
With 5 years – 8 years training experience in BPO or Call Center industry
At least 3 years of experience as Senior Training Manager
Experience of managing a large scale Operations Training Department
Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
Strong understanding of business goals and standards for customer service
Ability to communicate effectively with senior management and other departments
Experience developing yearly training plans and materials for all departments throughout the company
Ability to effectively organize and manage multiple training initiatives simultaneously
Flexible and adaptive to work schedules
Key Enablers:
Excellent communication and leadership skills
Ability to Measure and Assess Staff Training Needs
Strong Communication and Interpersonal skills
Innovative Thinking
Critical Thinking
Judgment and Decision Making skills
Service Orientation skills
Time Management
Operations Analysis - Analyzing needs and product requirements to create a design.
Complex Problem Solving skills
Negotiation Skills
Excellent oral and written communication skills
Good client interfacing skills
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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