Head- Training

4 months ago

pune, India IGT Solutions Full time

Position: Head – Training

Location: Pune

Employment type: Permanent

Job type: Full time


Profile Summary:

IGT Solutions is looking for a Head – Training to manage team of Training Team. The position is responsible for the overall quality assurance & trainings.

Primary Job Responsibility:

· Forming strategies pertaining to smooth functioning, development and execution of various tasks for the training team keeping in mind the vision of the organization

· Establish benchmarks for quality training services and maintain the same

· Ensure effective implementation of systems and processes for measuring and monitoring the effectiveness of the training

· Plan budgetary projections pertaining to training so as to fulfil the learning needs of the growing organization

· Help in successful implementation of new channels of learning and development focusing on both conventional and non-conventional forms of training leading to optimization of the training

· Leads client presentations and reviews

· Manages client deliverables specific to training and reviews training performance with existing clients

· Provides RFP Inputs and creates solutions to potential businesses

· Perform periodic assessments of classroom/facilitation skills of direct reports (Trainer Certification, Trainer Feedback Observation & Focus Group Discussions)

· Works with cross-functional teams to work retention plans thru employee engagement


Education and Essential Experience:

  • Graduate in any discipline, with above average academic profile
  • With 5 years – 8 years training experience in BPO or Call Center industry
  • At least 3 years of experience as Senior Training Manager
  • Experience of managing a large scale Operations Training Department
  • Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.)
  • Strong understanding of business goals and standards for customer service
  • Ability to communicate effectively with senior management and other departments
  • Experience developing yearly training plans and materials for all departments throughout the company
  • Ability to effectively organize and manage multiple training initiatives simultaneously
  • Flexible and adaptive to work schedules

Key Enablers:


  • Excellent communication and leadership skills
  • Ability to Measure and Assess Staff Training Needs
  • Strong Communication and Interpersonal skills
  • Innovative Thinking
  • Critical Thinking
  • Judgment and Decision Making skills
  • Service Orientation skills
  • Time Management
  • Operations Analysis - Analyzing needs and product requirements to create a design.
  • Complex Problem Solving skills
  • Negotiation Skills
  • Excellent oral and written communication skills
  • Good client interfacing skills


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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