Area Manger

4 weeks ago


Delhi, India Airtel Full time
Responsible for installation, fault repair & cable O&M activities for airtel broadband services customers for the zoneResponsible for KPI delivery as per targetUp keeping of broadband network (Cable – Copper & ODN) and Network elementsStrength partner infra to ensure timely deliveryMigrate customers to better technology & speedsResponsible for continuous improvement in customer experienceResponsible for process & SoP adherenceResponsible for reduce OPEX expenditureImprovement in quality of workmanship in the zoneS2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teamsOptimum use of resources with planned productivityResponsible for timely material consumptionAnticipate risks on services & take proactive action to ensure customer satisfactionPartner Management - Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payoutsWork closely with all stakeholders to ensure smooth operations.Recommend process improvement to enhance customer experienceResponsible for seamless experience for customer during entire life cycle with airtel and improve the CFI scoreReduction of Gross fault Rate, Repeat, by taking up the proactive steps by clearing the faulty Tag rectification & NE rehab.GIS Vs field accuracyGate meeting at defined frequencyVisits as per defined normsMarquee permissionProactive correctionsNew process implementationOur Culture Code

All work and no play isn’t how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture

You are an ideal FIT if you have

BE / B Tech – ECE – with more than 6 yrs Or Diploma – ECE with more than 8yrs of relevant work experienceGood management and leadership skills.Self-Motivated and positive attitude person.Proactive and result oriented.Driving quality management.Team Player.Decision maker.Lead & Manage Change, Process Orientation & strong Customer FocusExcellent Negotiation, Customer Interfacing skills.Effective communication/interpersonal skills
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