Technology Support II

1 week ago

Mumbai, India JPMorgan Chase & Co. Full time
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Corporate & Investment Bank, Payments Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job responsibilities
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
Improve operational stability and availability through participation in problem management
Monitor production environments for anomalies and address issues utilizing standard observability tools
Assist in the escalation and communication of issues and solutions to the business and technology stakeholders. Quality Check, KPI Tracking
Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure. Strong understanding of SWIFT, FX, Domestic, ISO MX File/Payment formats
Required qualifications, capabilities, and skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
Exposure to observability and monitoring tools and techniques. Experience in Payments / Cash Operations / Treasury Operations dealing with operational process, controls and problem solving.
Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
Experience in payments , with understanding of accounting and money move processes. Knowledge and experience in SWIFT, ISO MX, Cross Border Payments. Global experience in payments , with understanding of accounting and money move processes. Knowledge and experience in SWIFT, ISO MX, Cross Border Payments
Preferred qualifications, capabilities, and skills
Knowledge of one or more general purpose programming languages or automation scripting

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