Technology Support II

2 weeks ago

mumbai, India JPMorgan Chase & Co. Full time

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Corporate & Investment Bank, Payments Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud. Proficiency in developing and delivering automation solutions using Java, Selenium, Cucumber, and similar tool sets. Working experience in using IntelliJ IDE or Eclipse. Hands-on experience in automation testing using REST API, Database, JMeter. Experience with swift, xml messages and MQ messaging setups. Experience in non-functional testing such as Performance & load testing. Exposure to observability and monitoring tools and techniques. Experience with CI/CD tools like Jenkins, Version Control tools (BitBucket, Git). Demonstrated experience in implementing agile practices like TDD/BDD. Experience testing in Windows as well as UNIX or LINUX environment.  Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Knowledge of one or more general purpose programming languages or automation scripting

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