Relationship Officer-SBE-Small Business Enterprise-Sales

3 weeks ago

Rajkot, India Kotak Mahindra Bank Full time

Role: Relationship Officer- SBE

Grade- E0

Job Description

  • Assisting team in day to day tasks and coordinating with RMs for activities related to business.
  • Document collection from client and to ensure completion of all the documents along with signatures and stamps.
  • To ensure documentation is completed with utmost accuracy and to ensure the case is cleared in first pass.
  • Coordinating with the internal teams for documentation to ensure smooth processing of client transactions.
  • To understand clients business & provide appropriate working capital and business loan solutions.
  • Deal across secured and unsecured lending such as Fund/ non-Fund based products like Cash Credit, Demand Loan, BG etc.
  • Work closely with Branch Banking teams for new customer addition.
  • To ensure smooth onboarding of the client and catering to client requirements.
  • Coordinate with the internal teams, RMs or clients for completion of documentation relating to renewal/ modification/ enhancement or fresh disbursement.
  • To coordinate with RMs for business related activities and also help in cross sell
  • Calling active clients to encourage them to take up new facilities and products.
  • Addressing client's uncertainties, grievances and suggestions on time.
  • Communicating requests and acceptances of offers to our sales team for closing.
  • Recording all successful and unsuccessful attempts to close sale.
  • Keep up quality service by adhering to organizational guidelines.
  • To be updated about the latest product offerings and offers
  • To understand clients business & provide appropriate working capital solutions across Fund/ non Fund based products.
  • To penetrate client with various products for the primary Relationship & Group companies.
  • To build relationships with key persons in the target segments & build client trust & confidence.
  • Focus to continually increase the Book size and profitability of the assigned portfolio.
  • To understand client business models, trade related activities, cash flows etc. and identify opportunities and grow client relationships.
  • To be alert on competitive elements in the target segments (viz. other banks etc.) & Augment the presence and penetration of the Kotak brand in the target market
  • Maintain high caliber client service.
  • Improve efficiency by monitoring & overseeing continuous improvement of processes
    Constantly have a rapport with the operating units to customize and develop solutions

Job requirements:

  • Passionate to do sales
  • Go Getter Attitude
  • Strong Customer Orientation
  • Self-Motivated
  • Good relationship Management
  • Good communication
  • Good convincing & influencing skills
  • Graduation is a must

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