Service Coordinator

22 hours ago

Gurugram, India Saksham Office Automation Full time

We are seeking a highly organized and customer-focused Service Coordinator to manage our photocopier and printer services. The successful candidate will be responsible for coordinating service activities, managing customer interactions, and ensuring timely resolution of printer-related issues.

Responsibilities :

  • Coordinate Scheduling of Service Visits: Coordinate scheduling of service visits, ensuring timely response to customer requests across PAN India.
  • Manage Customer Interactions: Manage customer interactions, respond to queries, and provide updates on service status via phone, email, or other communication channels.
  • Track and Manage Service Tickets: Track and manage service tickets, ensuring accurate documentation and follow-up.
  • Collaborate with Teams: Collaborate with technicians, sales teams, and logistics partners to resolve issues and ensure smooth service delivery.
  • Maintain Records: Maintain records of service history, warranty, and contract details for all customers.
  • Ensure Compliance: Ensure compliance with company policies, procedures, and customer service standards.
  • Analyze Service Data: Analyze service data to identify trends and opportunities for improvement.
  • Coordinate with Logistics: Coordinate with the logistics team to ensure timely delivery of spare parts and materials to customers.

Requirements:

  • Good Communication Skills: Ability to communicate effectively with customers, technicians, and other stakeholders.
  • MS Office: Proficiency in MS Office, particularly Excel, Word, and Outlook.
  • Email Drafting: Excellent email drafting skills, with the ability to write clear, concise, and professional emails.

Other Requirements:

  • Organizational Skills: Ability to prioritize tasks effectively and manage multiple service requests and issues.
  • Basic Technical Knowledge: Basic technical knowledge of photocopiers and printers.
  • Problem-Solving Skills: Ability to analyze issues and identify solutions.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for growth and development in a dynamic organization.
  • Collaborative Environment: A collaborative and supportive work environment.

  • Service Coordinator

    22 hours ago

    Gurugram, India Jack Martin Full time

    Service Coordinator | Jack Martin Gurugram | Consumer Electronics | IT | Customer Satisfaction Company Description Founded in 2005, Jack Martin is a leading company in Consumer Electronics, IT, Mobility, and Lifestyle Accessories. With a strong presence in India, parts of South East Asia, and Africa, Jack Martin operates 10 offices in India and collaborates...

  • Services Coordinator

    22 hours ago

    Gurugram, India Complete Instrumentation Solutions Pvt. Ltd. Full time

    Company Description Complete Instrumentation Solutions Private Limited (CISPL) is a company based in Gurgaon, India that provides comprehensive solutions in various fields including Materials Testing, Geodynamic Studies, Earthquake Research, and more. It is managed and run by IIT alumni professionals and focuses on guiding clients through the journey from...

  • Service Coordinator

    21 hours ago

    Gurugram, India Static Systems Electronics Private Limites Full time

    Job Summary:The Service Coordinator is responsible for managing and streamlining communication between clients, the sales team, and the service department to ensure smooth execution of work. This role involves timely follow-ups, gathering feedback, and working towards improving customer satisfaction while maximizing operational efficiency. Key...

  • Service Coordinator

    1 week ago

    Gurugram, Haryana, India Static Systems Electronics Private Limited Full time

    **Job Summary**: The Service Coordinator is responsible for managing and streamlining communication between clients, the sales team, and the service department to ensure smooth execution of work. This role involves timely follow-ups, gathering feedback, and working towards improving customer satisfaction while maximizing operational efficiency. **Key...

  • Service Coordinator

    2 weeks ago

    Gurugram, Haryana, India Static Systems Electronics Private Limited Full time

    **Job Summary**: The Service Coordinator is responsible for managing and streamlining communication between clients, the sales team, and the service department to ensure smooth execution of work. This role involves timely follow-ups, gathering feedback, and working towards improving customer satisfaction while maximizing operational efficiency. **Key...

  • Service Coordinator

    6 days ago

    Gurugram, Haryana, India jaggi brothers Full time

    Serve as the primary liaison between clients and service teams. Handle client inquiries, complaints, and requests, providing timely and effective resolutions. Maintain updated client records and service agreements in the system. Handle the field team engineer, service center, take calls. Looking customer exaltation. Maintain accurate records and update...

  • Service Coordinator

    2 weeks ago

    Gurugram, Haryana, India KAP GROUP Full time

    **Job Title: Service Coordinator (Machinery Division)** **Location**: Gurugram, Haryana **Responsibilities**: - Coordinate service requests and tender processes related to machinery maintenance, repairs, and installations. - Manage tender submissions, ensuring completeness and accuracy of documentation. - Maintain knowledge of machinery spare parts and...

  • Service Coordinator

    2 weeks ago

    Gurugram, Haryana, India Speedways Electric Full time

    Welcome to **Speedways Electric.** We are a leading innovator in the electric vehicle industry, committed to driving sustainable mobility solutions. At **Speedways Electric**, we pride ourselves on our dedication to innovation, quality, and environmental responsibility. Our team is passionate about creating cutting-edge electric vehicles that not only meet...

  • Service Coordinator

    1 week ago

    Gurugram, Haryana, India Dreeshti Airtech Solutions Pvt. Ltd. Full time

    Schedule and coordinate HVAC service appointments. - Dispatch technicians efficiently, optimizing routes and minimizing downtime. - Act as the primary contact for customers regarding HVAC service. - Address customer inquiries, service requests, and complaints. - Monitor job progress and ensure timely completion. - Update job status and resolve issues with...

  • Patient Services Coordinator

    22 hours ago

    Gurugram, India Branding Pioneers Full time

    Company Description At Branding Pioneers, we are committed to helping healthcare providers deliver exceptional online experiences to patients before they even visit the healthcare facility. We are hiring on behalf of our client - a prestigious hospital in Gurugram. Role Description This is a full-time on-site role for a Patient Services Coordinator based in...