Service Coordinator

3 weeks ago

Gurugram, India Saksham Office Automation Full time

We are seeking a highly organized and customer-focused Service Coordinator to manage our photocopier and printer services. The successful candidate will be responsible for coordinating service activities, managing customer interactions, and ensuring timely resolution of printer-related issues.

Responsibilities :

  • Coordinate Scheduling of Service Visits: Coordinate scheduling of service visits, ensuring timely response to customer requests across PAN India.
  • Manage Customer Interactions: Manage customer interactions, respond to queries, and provide updates on service status via phone, email, or other communication channels.
  • Track and Manage Service Tickets: Track and manage service tickets, ensuring accurate documentation and follow-up.
  • Collaborate with Teams: Collaborate with technicians, sales teams, and logistics partners to resolve issues and ensure smooth service delivery.
  • Maintain Records: Maintain records of service history, warranty, and contract details for all customers.
  • Ensure Compliance: Ensure compliance with company policies, procedures, and customer service standards.
  • Analyze Service Data: Analyze service data to identify trends and opportunities for improvement.
  • Coordinate with Logistics: Coordinate with the logistics team to ensure timely delivery of spare parts and materials to customers.

Requirements:

  • Good Communication Skills: Ability to communicate effectively with customers, technicians, and other stakeholders.
  • MS Office: Proficiency in MS Office, particularly Excel, Word, and Outlook.
  • Email Drafting: Excellent email drafting skills, with the ability to write clear, concise, and professional emails.

Other Requirements:

  • Organizational Skills: Ability to prioritize tasks effectively and manage multiple service requests and issues.
  • Basic Technical Knowledge: Basic technical knowledge of photocopiers and printers.
  • Problem-Solving Skills: Ability to analyze issues and identify solutions.

What We Offer:

  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for growth and development in a dynamic organization.
  • Collaborative Environment: A collaborative and supportive work environment.

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