Service Coordinator

3 weeks ago

Gurugram, India Static Systems Electronics Private Limites Full time

Job Summary:
The Service Coordinator is responsible for managing and streamlining communication between clients, the sales team, and the service department to ensure smooth execution of work. This role involves timely follow-ups, gathering feedback, and working towards improving customer satisfaction while maximizing operational efficiency.

Key Responsibilities:

  • Coordinate with clients to understand their requirements regarding products and services.
  • Ensure timely follow-up with customers on service-related matters.
  • Collect, document, and analyze client feedback, and work with the relevant teams to address concerns.
  • Collaborate with the sales team to ensure a seamless transition from sales to service.
  • Monitor and track service requests, ensuring deadlines and quality standards are met.
  • Maintain updated records of client interactions, service requests, and follow-up actions.
  • Support in achieving high levels of customer satisfaction and operational output.

Qualifications & Skills:

  • Bachelor's degree or equivalent experience in customer service, coordination, or a related field.
  • Strong communication and interpersonal skills.
  • Proficiency in MS Office and CRM software.
  • Ability to multitask, prioritize, and manage time effectively.
  • Problem-solving skills and customer-oriented mindset.

Experience:

  • 1–3 years of experience in service coordination, customer service, or a related role (preferred).

Job Type: Full-time

Pay: From ₹20,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Customer service: 2 years (Required)

Location:

  • Gurugram, Haryana (Required)

Work Location: In person

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