
Service Coordinator
24 hours ago
Job Summary:
The Service Coordinator is responsible for managing and streamlining communication between clients, the sales team, and the service department to ensure smooth execution of work. This role involves timely follow-ups, gathering feedback, and working towards improving customer satisfaction while maximizing operational efficiency.
Key Responsibilities:
- Coordinate with clients to understand their requirements regarding products and services.
- Ensure timely follow-up with customers on service-related matters.
- Collect, document, and analyze client feedback, and work with the relevant teams to address concerns.
- Collaborate with the sales team to ensure a seamless transition from sales to service.
- Monitor and track service requests, ensuring deadlines and quality standards are met.
- Maintain updated records of client interactions, service requests, and follow-up actions.
- Support in achieving high levels of customer satisfaction and operational output.
Qualifications & Skills:
- Bachelor's degree or equivalent experience in customer service, coordination, or a related field.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and CRM software.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving skills and customer-oriented mindset.
Experience:
- 1–3 years of experience in service coordination, customer service, or a related role (preferred).
Job Type: Full-time
Pay: From ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 2 years (Required)
Location:
- Gurugram, Haryana (Required)
Work Location: In person
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