Service Coordinator

Welcome to **Speedways Electric.** We are a leading innovator in the electric vehicle industry, committed to driving sustainable mobility solutions. At **Speedways Electric**, we pride ourselves on our dedication to innovation, quality, and environmental responsibility. Our team is passionate about creating cutting-edge electric vehicles that not only meet the needs of our customers but also contribute to a greener future. Join us in our mission to revolutionize transportation and make a positive impact on the world.

**Why Join Us?**:
**Career Growth and Development**:At Speedways Electric, we believe in investing in our employees. We offer extensive training programs, mentorship opportunities, and clear career progression paths to help you reach your full potential.

**Innovative Work Environment**:Work alongside industry experts in a collaborative and dynamic environment. Be a part of a team that values creativity, problem-solving, and forward-thinking solutions.

**Commitment to Sustainability**:Be a part of a company that is dedicated to making a positive impact on the environment. Our focus on sustainable practices and products ensures that your work contributes to a greener future.

**Service Coordinator**

**Location: Gurgaon**

**Job Description: Service Coordinator**:
**Location**: Gurgaon, Haryana
**Company**: Speedways Electric

**Job Type**: Full-Time

**Position Overview**:
Speedways Electric is seeking a highly organized and efficient **Service Coordinator** with a background in electrical or mechanical engineering to join our team in Gurgaon. This role is crucial for coordinating between customers, service teams, and management to ensure seamless service operations and high customer satisfaction.

**Key Responsibilities**:

- **Service Scheduling**: Coordinate service appointments, allocate service tasks to technicians, and ensure timely response to all service requests.
- **Customer Communication**: Act as the first point of contact for all service-related customer inquiries. Provide timely and accurate information to customers regarding their service status and resolutions.
- **Service Records Management**: Maintain detailed records of all service activities, including customer interactions, completed repairs, and pending service requests, in the CRM system.
- **Resource Management**: Manage the allocation of resources and technicians to maximize efficiency and meet service deadlines.
- **Quality Assurance**: Monitor service quality and technician performance to ensure compliance with company standards and customer expectations.
- **Feedback Collection**: Gather customer feedback post-service to improve service delivery and address any customer satisfaction issues.
- **Reporting**: Generate regular reports on service activities, technician performance, and customer satisfaction for review by management.
- **Problem Resolution**: Address and resolve any issues that arise during the service process, ensuring quick resolution and customer satisfaction.

**Qualifications**:

- **Education**: Diploma or Bachelor’s degree in Electrical or Mechanical Engineering, or a related technical field.
- **Experience**: 2+ years of experience in service coordination, technical support, or a related field, preferably in the automotive or electronics industry.
- **Skills**: Strong organizational skills, excellent communication abilities, and proficiency in using CRM software and Microsoft Office.
- **Knowledge**: In-depth understanding of electrical or mechanical systems relevant to automotive or electronics service operations.

**Key Competencies**:

- **Technical Expertise**: Strong knowledge of electrical or mechanical principles applied in service management.
- **Customer Service Orientation**: Strong commitment to delivering high-quality customer service.
- **Communication Skills**: Excellent verbal and written communication skills to effectively manage interactions.
- **Problem Solving**: Ability to quickly identify problems and efficiently solve them.
- **Detail-Oriented**: High attention to detail in planning, organizing, and executing service tasks.
- **Teamwork**: Ability to collaborate effectively with team members and other departments.

**Application Process**:
**Step 1**:
**Online Application**:
**Step 2**:
**Initial Screening**:
**Step 3**:
**Interview Process**:
**Step 4**:
**Assessment**:
Depending on the role, you may be asked to complete a skills assessment or participate in a practical test to demonstrate your abilities.

**Step 5**:
**Final Interview**:
In the final stage, you will meet with senior leadership to discuss your fit within the company culture and your potential contributions to Speedways Electric.

**Step 6**:
**Successful**:
**Step 7**:
**Onboarding**:
Once you accept the offer, our onboarding team will guide you through the process of becoming a part of Speedways Electric. You will receive all the resources and support needed to start your journey with us.

**welcoming y