Service Coordinator

6 days ago


Gurugram Haryana, India Static Systems Electronics Private Limited Full time

**Job Summary**:
The Service Coordinator is responsible for managing and streamlining communication between clients, the sales team, and the service department to ensure smooth execution of work. This role involves timely follow-ups, gathering feedback, and working towards improving customer satisfaction while maximizing operational efficiency.

**Key Responsibilities**:

- Coordinate with clients to understand their requirements regarding products and services.
- Ensure timely follow-up with customers on service-related matters.
- Collect, document, and analyze client feedback, and work with the relevant teams to address concerns.
- Collaborate with the sales team to ensure a seamless transition from sales to service.
- Monitor and track service requests, ensuring deadlines and quality standards are met.
- Maintain updated records of client interactions, service requests, and follow-up actions.
- Support in achieving high levels of customer satisfaction and operational output.

**Qualifications & Skills**:

- Bachelor’s degree or equivalent experience in customer service, coordination, or a related field.
- Strong communication and interpersonal skills.
- Proficiency in MS Office and CRM software.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving skills and customer-oriented mindset.

**Experience**:

- 1-3 years of experience in service coordination, customer service, or a related role (preferred).

Pay: From ₹16,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Ability to commute/relocate:

- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 2 years (required)

**Location**:

- Gurugram, Haryana (required)

Work Location: In person

Application Deadline: 18/08/2025
Expected Start Date: 18/08/2025


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