Field Service Coordinator
3 weeks ago
Job Description
Title: Field Service Coordinator
Company: SS Innovations Private Limited
Location: Udyog Vihar, Phase-III, Gurgaon, Haryana
Employment Type: Full Time
Relevant Experience: 3+ years in a field service, customer support, or coordination role.
Salary: As per the Industry Standard
Reporting to: Manager
About the Company
The Field Service Coordinator is responsible for managing and coordinating field service operations to ensure timely and efficient support for customers. This role involves tracking service activities, maintaining service records, and acting as a key communication link between customers, field engineers and internal teams.
About the Role
The Field Service Coordinator is responsible for managing and coordinating field service operations to ensure timely and efficient support for customers. This role involves tracking service activities, maintaining service records, and acting as a key communication link between customers, field engineers and internal teams.
Responsibilities
- Coordinate daily schedules and dispatch of Repaired Instruments.
- Monitor and manage customer service requests, ensuring prompt resolution and follow-up.
- Act as a liaison between service and production teams to coordinate repair activities for returned or defective instruments.
- Schedule and track production repair tasks.
- Maintain accurate service documentation including reports, checklists, and equipment logs.
- Manage spare parts inventory and logistics for service needs.
- Facilitate internal communication and process improvements across service and production interfaces.
- Generate service performance metrics and support continuous improvement.
Qualifications
- Education: Bachelor's degree in engineering, Electronics, Biomedical, or related field.
- Experience: 3+ years in a field service, customer support, or coordination role (medical device or technical industry preferred).
Required Skills
- Strong organizational and communication skills.
- Proficiency in MS Office, ERP system.
- Ability to multitask and work under pressure.
- Knowledge of medical device service compliance (desirable).
Preferred Skills
- Experience in the medical device or technical industry.
Note: Interested candidates are encouraged to email their updated resumes directly to [Confidential Information]. Please refrain from sending direct messages or personally approaching our Senior Management Team. Such actions will not be entertained and could be seen as a breach of professional conduct. The violation could negatively impact your chances of future employment with us as it does not align with professional conduct and etiquette.
Thanks,
HR Department
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