Field Service Engineer

3 weeks ago

Gurugram, India Smiths Detection Full time

Job Description

Job Responsibilities:

- Corrective, predictive and preventive maintenance of security equipment's, particularly baggage scanners at airports and other critical infrastructure on 24 x 7 basis [in rotational shifts]
- Site inspections, Installation of new equipment's at customer sites and training the operators
- Handling service and customer independently during the shift
- Good diagnostic and problem-solving skills.
- Perform hands-on on site troubleshooting, service and repair.
- Identify root causes of recurring issues to prevent future issues
- Provide high level technical support to external customer at their location
- Timely & professionally handle field service call and issues arising from the field service visit, triage with field application scientists as appropriate.
- Flexible to travel at short notice / accommodate shift changes
- Ensuring planned / assigned works have been completed to the customers reasonable satisfaction
- Daily activities include but not limited to,
- Maintenance of daily complaints logs capturing every aspect of a CM that includes engineer, parts utilized, time taken to complete, etc.
- Site spare parts inventory update at the end of the shift
- Submission of CM, PM & Installation reports on the next business day on completion
- Tracking of requested part & defective parts with fault tag
- Assisting the lead engineer on weekly stock update
- Onsite repair of sub-modules at airport sites with proper fault tags
- Project execution when needed
- Flexible in regards to working arrangements and operational changes.
- Observe and adhere to company health & safety guidelines and contribute to a healthy and safe working environment

Qualifications

Job requirements

- Graduation / 3 years diploma in Electronics / Electrical engineering
- 1-2 years [Graduates] / 4-5 years [Diploma] experience in similar role or field service engineering
- Good analytical skills and sound knowledge in electronics, electrical and IT
- Good knowledge on Microsoft Word, Excel, Power Point, Outlook, Database Management
- Knowledge on SAP is desirable
- Good verbal & written communication and influencing skills
- Determination to provide high levels of customer service
- Should be good team player, flexible with duty roaster, outside job assignment, & collaborative and knowledge share with other colleague.

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