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Deputy General Manager- MICE Sales- Corporate

2 months ago

Bhubaneshwar, India MAYFAIR Hotels & Resorts Full time

As the DGM MICE Sales , you will be responsible for performing the following tasks to the highest standards:

  • Implement all sales action plans related to the respective market (by segment and geographical locations) as outlined in the marketing plan.
  • Actively participate in achieving the departmental goals which contribute to the marketing budget.
  • Closely monitor accounts revenue and business production for Corporate / FIT / M.I.C.E. accounts.
  • Maximize up-selling opportunities whenever possible.
  • Assist the Commercial Director in the forecasting of rooms’ revenue and ATR for Corporate / FIT / M.I.C.E. / LSG (Long Staying Guests) groups.
  • Attend major travel functions and promotional events (i.e. trade shows) and promotes sales (rooms, catering, and other facilities and services) for the hotel.
  • Plan sales trips, under the direct approval of the Commercial Manager to major market areas, calling on accounts within the specific market areas.
  • Report to the Commercial Director on potential markets needing coverage.
  • Gather information of competitors, such as rate, top accounts and production, room, F&B and events, and report to the Director of Sales regularly.
  • Keep updated with client relationships and overall business goals through regular entertainment and some activities.
  • Meet and welcome some top key accounts, group organizers and VIP guests upon check-in.
  • Take responsibility to conduct hotel inspection for all walk-ins, meeting groups and contracted clients and plan next step for future follow.
  • Maintain a high level of exposure for the hotel in major market areas through direct sales, telephone, fax, and written communication.
  • Negotiate with accounts on banquet, outside catering events.
  • Develop increased room nights as well as banquet revenue.
  • Responsible for the dissemination of the group’s related information to other departments e.g. issues on banquet event orders and group resumes, chairing pre-event meetings.
  • Maintain close co-ordination with respective departments on organizer’s requirements and last-minute event requirements.
  • Be visible to organizers and clients during their event / group dates and monitor guest satisfaction.
  • Oversee the operation of banquet functions and work closely with various departments to ensure quality service is delivered to our clients at all times.
  • Regularly review Master A/C postings to ensure postings are correctly done.
  • Review bills with organizers regularly to eliminate adjustments needed on final invoice.
  • Verify total charges and layout of invoices prepared by Accounts Receivable and send out to organizers.
  • Obtain feedback from clients and follow through with the necessary actions.
  • Refer leads and send event profile information to relevant sister hotels or NSO / ISO (if any).
  • Maintain the active event profile database and group chart.
  • Establish and maintain files of major accounts and assist the Commercial Director in maintaining the accounts management system.
  • Establish good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).
  • The Management reserves the right to change / extend this job description if necessary, at any point of time during her / his employment.
  • Carry out any other reasonable duties and responsibilities as assigned.