Customer Service Engineer

3 months ago

Kochi, India BackEnd Business Solutions Full time

Job description

Hiring immediately We are seeking a Customer Service - Engineer to join our team As a Customer Service - Engineer, you are a key member of the team by representing our Appliance Repair customer in Canada on support calls to clients. You are responsible for answering phone calls and handling service requests, routing field technicians. Exemplifying our code of values, you show respect and courtesy to all customers and employees. This position is right for you if you are self-motivated, a critical thinker, energetic, and enjoy helping people. Ideally, you are driven to provide the highest level of customer service and satisfaction and are able to effectively manage a variety of situations on a day-to-day basis.


Responsibilities:


  • Receive incoming calls in a professional and courteous manner
  • Make Outbound calls to schedule customers when parts arrive
  • Complete work orders, return customer calls, and respond to customer complaints
  • File and submit warranty claims
  • Perform other duties as needed which may include cross-training in related positions
  • Develop and maintain a knowledge base of the evolving products and services
  • Document and update customer records based on interactions


Job Requirements:


  • Minimum two years of administrative / engineering experience
  • Strong written and verbal communication skills in English
  • Detail-oriented with strong data entry skills
  • Positive attitude
  • Positive and professional demeanor
  • Team player who can work independently
  • Able to prioritize and multitask


Job Type: Full-time


Pay: ₹30K to 35K per month


Schedule:

Night shift


Ability to commute/relocate:

Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)

Experience:


Customer Support Engineer: 2 years (Required)


Language:

English (Preferred)


Shift availability:

Night Shift (Required)

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