Manager - Loyalty & Retention
2 weeks ago
Launched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travellers in making smarter travel decisions by leveraging artificial intelligence. The ixigo, ConfirmTkt and AbhiBus apps allow travellers to book train tickets, flight tickets, bus tickets, hotels, and cabs, and provide travel utility tools and services developed using in-house proprietary algorithms and crowd-sourced information. With over 54 crore Annual Active Users in Fiscal 2025, ixigo is the leading OTA for Next Billion Users in India. For more information, please visit DescriptionRoles & ResponsibilitiesWe are looking for a creative, analytical, and intuitive person with a strong understanding of driving loyalty & retention using non-traditional, unproven, and innovative marketing methods. The person should be comfortable in an "all hands on deck" environment, loves solving problems and can thrive in a startup culture.As a retention manager at ixigo, you will own the entire customer lifecycle for one or more products at ixigo. You will also:Build automated retention playbooks—onboarding, win-back, referral loops etc.Work on building an all-new loyalty program from scratch—tiers, rewards, gamification, the works.Run A/B tests and cohort analysis to optimize & increase customer lifetime value.You will work on increasing conversions & reducing drop-offs throughout the user funnel.Track and report on Performance KPIs across all engagement & retention channels to optimize ROI.Driving usage and engagement growth for ixigo’s apps.Suggesting product tweaks and integrations that can drive hyper viral growth.Culling out stuff that isn’t working.Must HaveStrong understanding of mobile apps and user behavior on smartphones/internetThink like a PM - write crisp PRDs, slice scope, and run experiments to scale.Hands-on experience with Marketing Automation tools like Clevertap with in-depth knowledge of engagement channels like Email, Push, SMS & Whatsapp is a must.Awesome communication and copywriting skills. Ability to express ideas into words in a very easy to understand form.A knack for trying out new and latest mobile apps, web products, platforms, Saas products etc. and quickly identifying use cases that could be of interest, and getting hands dirty and playing with them to see if they can drive faster growth.Creativity, Intuition, Analytical & UX Skills akin to product managers.Obsession with measurement and analytics. Prior experience with A/B testing tools, Google Analytics etc. is a big plus.Ability to use photoshop or basic image editing tools is another big plus.A quidnunc when it comes to news about tech/mar-tech/apps/startups.An eye for detail along with high benchmarks for quality.Great people skillsAble to fit in well within an informal startup environment and to provide hands-on management.High energy level and untiring commitment to drive oneself & the team towards goals.QualificationsB.Tech/B.E. from a Tier 1 college. MBA is a plus.3-5 years of prior experience in driving loyalty & retention for the internet and mobile products.Prior experience in startups and in launching and growing internet and mobile products from zero to millions of users is a big plus.
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Manager - Loyalty & Retention
2 weeks ago
Delhi, India ixigo Full timeLaunched in 2007 by Aloke Bajpai & Rajnish Kumar, ixigo (Le Travenues Technology Limited) is a technology company focused on empowering Indian travellers to plan, book and manage their trips across rail, air, buses and hotels. ixigo assists travellers in making smarter travel decisions by leveraging artificial intelligence. The ixigo, ConfirmTkt and AbhiBus...
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Retention & Loyalty Manager
2 weeks ago
Delhi, India Andamen Full time️ COMPANY DESCRIPTIONAndamen is India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience. Launched in 2016, we have over two lakh customers, and operate in six product categories and 6 digital distribution channels.Andamen is part...
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Retention & Loyalty Manager
2 weeks ago
Delhi, India Andamen Full time️ COMPANY DESCRIPTION Andamen is India’s leading men’s bridge-to-luxury DTC fashion brand, known for our timeless designs, premium craftsmanship, and commitment to delivering an exceptional customer experience. Launched in 2016, we have over two lakh customers, and operate in six product categories and 6 digital distribution channels. Andamen is part...
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Account Manager
1 day ago
New Delhi, India Elevatoz Loyalty Full timeCompany DescriptionElevatoz specializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition programs. Utilizing a deep understanding of human behavior and advanced technology, we design, launch, and optimize engagement programs that consistently deliver desired results. Each program is powered by our intuitive...
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Program Manager – Channel Loyalty
4 weeks ago
New Delhi, India Elevatoz Loyalty Full timeCompany DescriptionElevatoz is a specialist in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition. Leveraging an understanding of human behavior, cutting-edge technology, and comprehensive program design, Elevatoz Loyalty ensures desired outcomes for clients. The company designs, launches, and optimizes loyalty and...
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Program Manager – Channel Loyalty
4 weeks ago
New Delhi, India Elevatoz Loyalty Full timeCompany DescriptionElevatoz is a specialist in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition. Leveraging an understanding of human behavior, cutting-edge technology, and comprehensive program design, Elevatoz Loyalty ensures desired outcomes for clients. The company designs, launches, and optimizes loyalty and...
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Management Trainee
1 week ago
Delhi, India AMP Full timeCompany Description AMP was founded with a vision to revolutionize personal mobility, inspired by the challenges of traditional car ownership. Driven by the need to make car upgrades aspirational, accessible, and affordable, AMP is redefining the concept of vehicle ownership with innovation and inclusivity. The company's first offering is a premium EV...
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Management Trainee
1 week ago
delhi, India AMP Full timeCompany Description AMP was founded with a vision to revolutionize personal mobility, inspired by the challenges of traditional car ownership. Driven by the need to make car upgrades aspirational, accessible, and affordable, AMP is redefining the concept of vehicle ownership with innovation and inclusivity. The company's first offering is a premium EV...
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Retention Manager
1 week ago
Delhi, Delhi, India Indusind Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per yearRole & responsibilitiesRetention Manager responsible for leading retention efforts to minimize customer churn, increase customer loyalty, and drive sales growth for Loan against propertyDevelop and execute retention strategies to reduce customer churn and increase loyalty.Analyze customer data to identify at-risk customers and create targeted retention...
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Retention Manager
1 week ago
Delhi, Delhi, India Weblink Full time2 - 6 YearsDelhi2 Lac To 7 Lac P.A.Job Description is looking for Retention Manager Role Job Title: Retention ManagerLocation: Central DelhiJob Type: Full-TimeDepartment: Marketing / Customer Success. Job Summary:We are seeking a strategic and customer-focused Retention Manager to lead efforts in maximizing customer loyalty and reducing churn. The ideal...
