Program Manager – Channel Loyalty
2 weeks ago
Company DescriptionElevatoz is a specialist in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition. Leveraging an understanding of human behavior, cutting-edge technology, and comprehensive program design, Elevatoz Loyalty ensures desired outcomes for clients. The company designs, launches, and optimizes loyalty and engagement programs powered by an intuitive technology platform. Elevatoz has partnered with some of the biggest brands in the country, offering expertise across various domains.Role DescriptionThis is a full-time, on-site role for a Program Manager – Channel Loyalty (Excel Specialist) based in Mumbai/Thane.The role involves strategically managing and executing ongoing channel loyalty programs, ensuring seamless client servicing and operational excellence.The ideal candidate will have strong Excel and data management skills (including macros, pivot tables, and dashboards), along with prior experience in channel loyalty and client handling.Experience: 4 – 6 yearsDepartment: Client ServicingReporting To: Director – Client ServicingKey Responsibilities Client Relationship & Program Management- Act as the primary point of contact for assigned channel loyalty clients. - Manage the day-to-day running of loyalty programs, ensuring deliverables, timelines, and performance targets are met. - Build and maintain strong client relationships through regular communication and proactive support. - Understand client goals and ensure program strategy aligns with business objectives.Data Management & Reporting- Handle program data and reports using advanced Excel tools (macros, pivot tables, lookups, dashboards). - Generate, track, and analyze program performance reports for clients and internal teams. - Use data insights to recommend improvements in engagement and program efficiency.Program Optimization & Execution- Oversee program operations end-to-end — from launch to ongoing management and reporting. - Monitor key metrics and identify opportunities to enhance program performance. - Coordinate with internal teams (tech, operations, rewards, and analytics) to ensure flawless execution.Client Presentations & Reviews- Prepare and present regular performance reviews and business updates to clients. - Support upsell and cross-sell discussions with data-driven insights. - Ensure client satisfaction through timely delivery and continuous improvement initiatives.Requirements- 4–6 years of experience in loyalty marketing, with a focus on channel loyalty programs. - Advanced Excel proficiency – macros, pivot tables, formulas, and dashboard creation are a must. - Strong analytical and reporting skills with the ability to derive insights from data. - Proven experience managing client relationships and program operations independently. - Excellent communication and presentation skills. - Ability to multitask and work effectively in a fast-paced environment.Preferred Qualities- Highly accountable with a sense of ownership. - Detail-oriented and data-driven thinker. - Strong problem-solving skills and proactive approach. - A collaborative team player who thrives in a dynamic environment.Why Join Elevatoz?- Work on high-impact channel loyalty programs with top brands. - Grow into senior strategic roles within a fast-evolving company. - Be part of a young, energetic, and innovative team. - Contribute to building award-winning loyalty solutions that make a difference.Interested candidates can share their CVs at: helma.mathew@elevatozloyalty.comLocation: Mumbai/ThaneImmediate joiners will be given priority.
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Account Manager
3 weeks ago
New Delhi, India Elevatoz Loyalty Full timeCompany DescriptionElevatoz specializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition programs. Utilizing a deep understanding of human behavior and advanced technology, we design, launch, and optimize engagement programs that consistently deliver desired results. Each program is powered by our intuitive...
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Account Manager
4 weeks ago
New Delhi, India Elevatoz Loyalty Full timeCompany DescriptionElevatozspecializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition programs. Utilizing a deep understanding of human behavior and advanced technology, we design, launch, and optimize engagement programs that consistently deliver desired results. Each program is powered by our intuitive...
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New Delhi, India Elevatoz Loyalty Full timeCompany DescriptionElevatozspecializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition. Our work is built on a discerning study of human behavior, state-of-the-art technology, and holistic program design to ensure consistent results. Elevatoz Loyalty designs, launches, and optimizes engagement programs that...
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Customer Care Executive
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New Delhi, India Elevatoz Loyalty Full timeCompany DescriptionElevatoz specializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition. Our work is built on a discerning study of human behavior, state-of-the-art technology, and holistic program design to ensure consistent results. Elevatoz Loyalty designs, launches, and optimizes engagement programs that...
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New Delhi, India Elevatoz Loyalty Full timeAbout Elevatoz Loyalty Pvt. Ltd.At Elevatoz Loyalty, we specialize in building impactful loyalty and engagement programs that drive long-term customer, channel, and employee retention for brands across industries. As a growing startup based in Bangalore, we bring innovation, technology, and insight together to craft customized loyalty solutions that deliver...
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New Delhi, India Elevatoz Loyalty Full timeCompany DescriptionElevatoz specializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition. Our work is built on a discerning study of human behavior, state-of-the-art technology, and holistic program design to ensure consistent results. Elevatoz Loyalty designs, launches, and optimizes engagement programs that...
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New Delhi, India Elevatoz Loyalty Full timeCompany DescriptionElevatozspecializes in creating and managing channel loyalty, customer loyalty, and employee rewards and recognition. Our work is built on a discerning study of human behavior, state-of-the-art technology, and holistic program design to ensure consistent results. Elevatoz Loyalty designs, launches, and optimizes engagement programs that...
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