Customer Success Executive
6 days ago
Job Overview:At Threatcop Inc. the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. The CSE's primary responsibilities include driving renewals, upsells, and cross-sells, enhancing customer satisfaction, and fostering enduring relationships. By working closely with various internal teams, the CSE ensures alignment of goals and swift resolution of issues, ultimately aiming to minimize churn and boost monthly recurring revenue (MRR).Key Responsibilities:Renewal/Upsell/Cross-sell - Identify opportunities and present client value propositions to drive renewals, upsells, and cross-sells to reduce churn and help in increasing monthly recurring revenue by driving training materials, and great service/product experience amongst customersCross-functional Collaboration - Collaborate with various teams (Customer, VAPT, Compliance, Sales, and Accounts teams) to align project goals and enhance customer satisfactionFollow-up and Engagement - Regularly engage with clients to gather feedback and build strong relationships to enhance lifetime value through higher product usage, retention, satisfaction scores, and Net Promoter scoresCustomer Support & Escalations - Resolve customer issues promptly and manage escalations to ensure a positive customer experienceTestimonials & Case Studies - Collect and compile success stories to showcase positive outcomes and client satisfactionClient Onboarding/Project Kickoff - Ensure a smooth and efficient onboarding process for new clients, setting the stage for long-term successAdministrative Support - Assist the
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Customer Success Executive
2 weeks ago
Noida, India proksham Full timeWe are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing...
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Customer Success Executive
7 days ago
Noida, India Threatcop Full timeJob Overview:At Threatcop Inc. the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. The CSE's primary responsibilities include driving renewals, upsells, and cross-sells, enhancing customer satisfaction, and fostering enduring relationships. By working closely with various internal teams,...
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Customer Success Executive
7 days ago
Noida, India Threatcop Full timeJob Overview: At Threatcop Inc. the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. The CSE's primary responsibilities include driving renewals, upsells, and cross-sells, enhancing customer satisfaction, and fostering enduring relationships. By working closely with various internal...
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Customer Success Executive
6 days ago
Noida, Uttar Pradesh, India Rannkly Full timeCustomer Service Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key Responsibilities**: -...
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Customer Success Executive
2 weeks ago
Noida, India Edunext Technologies Pvt. Ltd. Full timePosition- Customer Success Executive Relevant Experience: - 1-2 Years Locations- Noida keyskills:- Presentation skills, ERP knowledge, strong communication, MS Excel, relationship management, negotiation & persuasion, problem-solving and client engagement Minimum Qualification: - Bachelor's degree mandatory. What we're looking for We are seeking a dynamic...
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Customer Success Executive
2 weeks ago
Noida, Uttar Pradesh, India Comhard Technologies Pvt. Ltd Full time**Job Description: Customer Success Executive** **Position**: Customer Success Executive **Experience**: Freshers or 6 months-1 year of experience **Location**: Noida Sec 62 **Employment Type**: Full-Time **Key Responsibilities**: - Build strong relationships with customers and ensure satisfaction. - Assist with onboarding and address customer queries. -...
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Customer Success Executive
2 weeks ago
Noida, India Times Network Full timeTimes network is hiring for Customer Success Executive/ Manager.Job Description1-3 years of experience in managing digital campaignsCoordination with clients / agencies and internal teams like sales, adops, sales strategy credit control, and finance.To ensure completion of campaigns as per the stipulated duration, goals, targeting and other bespoke...
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Customer Success Executive
4 days ago
Noida, India Threatcop Full timeJob Overview: At Threatcop Inc. the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. The CSE's primary responsibilities include driving renewals, upsells, and cross-sells, enhancing customer satisfaction, and fostering enduring relationships. By working closely with various internal...
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Customer success executive
4 days ago
Noida, India Threatcop Full timeJob Overview: At Threatcop Inc. the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. The CSE's primary responsibilities include driving renewals, upsells, and cross-sells, enhancing customer satisfaction, and fostering enduring relationships. By working closely with various internal...
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Customer Success Executive
2 weeks ago
Noida, India Times Network Full timeTimes network is hiring for Customer Success Executive/ Manager. Job Description 1-3 years of experience in managing digital campaigns Coordination with clients / agencies and internal teams like sales, adops, sales strategy credit control, and finance. To ensure completion of campaigns as per the stipulated duration, goals, targeting and other bespoke...
