Customer Success Executive

4 days ago

Noida, India Edunext Technologies Pvt. Ltd. Full time

Position- Customer Success Executive

Relevant Experience: - 1-2 Years

Locations- Noida

keyskills:- Presentation skills, ERP knowledge, strong communication, MS Excel, relationship management, negotiation & persuasion, problem-solving and client engagement

Minimum Qualification: - Bachelor's degree mandatory.

What we're looking for

We are seeking a dynamic Customer Success professional to manage client relationships, ensure satisfaction, and drive upselling, cross-selling, and retention.

Candidates with relevant EdTech experience will be highly considered.

Edunext is an equal opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply.

Key Responsibilities:

· Build and nurture long-term client relationships to ensure satisfaction and loyalty.

· Understand client needs and business goals to deliver tailored solutions.

· Drive product adoption by guiding clients on features, benefits, and best practices.

· Identify and execute opportunities for upselling, cross-selling, and renewals.

· Proactively monitor client health, address risks, and minimize churn.

· Act as the primary contact for client queries, escalations, and support.

· Collaborate with sales and product teams to deliver customer-centric outcomes.

· Conduct client meetings, reviews, and feedback sessions to strengthen partnerships.

· Track and report on client satisfaction, retention, and revenue growth.

Requirements:

· Graduate with 2–5 years of experience in Customer Success or Account Management, with a proven track record in upselling, cross-selling, and client retention; MBA preferred.

· Strong communication, negotiation, and relationship management skills.

· Experience with CRM tools and client reporting.

What We Offer

· Fixed CTC

· Annual Off site Retreats

· Rapid career growth with structured training and on-the-job mentorship

· Opportunity to impact the lives of learners via tech.

· Monthly Trainings & Skill Development to sharpen product expertise

· Employee of the Month & Rewards & Recognition Programs

· Fun inclusive work culture with Recreational Activities like open house events, fun games, celebrations and peer-driven culture

Job Type: Full-time

Pay: ₹220, ₹400,254.87 per year

Education:

  • Bachelor's (Preferred)

Language:

  • English (Preferred)

Work Location: In person

  • Customer Success Executive

    2 weeks ago

    Noida, India 4Bell Technology Full time

    Key Responsibilities: Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. - Liaise between customers and...

  • Customer Success Executive

    1 week ago

    Noida, Uttar Pradesh, India Threatcop Full time

    Job Overview: At Threatcop Inc. the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. Renewal/Upsell/Cross-sell - Identify opportunities and present client value propositions to drive renewals, upsells, and cross-sells to reduce churn and help in increasing monthly recurring revenue by...

  • Customer Success Executive

    3 weeks ago

    Noida, Uttar Pradesh, India Threatcop Full time

    Job Overview: At Threatcop Inc. the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. The CSE's primary responsibilities include driving renewals, upsells, and cross-sells, enhancing customer satisfaction, and fostering enduring relationships. By working closely with various internal...

  • Customer Success Executive

    23 hours ago

    Noida, India Times Network Full time

    Times network is hiring for Customer Success Executive/ Manager.Job Description1-3 years of experience in managing digital campaignsCoordination with clients / agencies and internal teams like sales, adops, sales strategy credit control, and finance.To ensure completion of campaigns as per the stipulated duration, goals, targeting and other bespoke...

  • Customer Success Executive

    1 day ago

    Noida, Uttar Pradesh, India Rannkly Full time

    Business Operations Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key...

  • Customer Success Executive

    1 week ago

    Noida, Uttar Pradesh, India Edunext Technologies Pvt. Ltd. Full time ₹ 2,20,000 - ₹ 4,00,254 per year

    Position- Customer Success ExecutiveRelevant Experience: - 1-2 YearsLocations- Noidakeyskills:- Presentation skills, ERP knowledge, strong communication, MS Excel, relationship management, negotiation & persuasion, problem-solving and client engagementMinimum Qualification: - Bachelor's degree mandatory.What we're looking forWe are seeking a dynamic Customer...

  • Customer Success Executive

    4 days ago

    Noida, India MyOperator Full time

    About MyOperator MyOperator is at the forefront of the cloud telephony industry, providing innovative solutions that help businesses streamline their communication and improve customer experience. We are looking for a motivated and enthusiastic Customer Success Executive to join our team. In this role, you will be on the front lines, ensuring our customers...

  • Customer Success Executive

    5 days ago

    Noida, Uttar Pradesh, India Times Network Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Times network is hiring for Customer Success Executive/ Manager.Job Description1-3 years of experience in managing digital campaignsCoordination with clients / agencies and internal teams like sales, adops, sales strategy credit control, and finance.To ensure completion of campaigns as per the stipulated duration, goals, targeting and other bespoke...

  • Customer Success Executive

    4 days ago

    Noida, India Times Network Full time

    Times network is hiring for Customer Success Executive/ Manager. Job Description 1-3 years of experience in managing digital campaigns Coordination with clients / agencies and internal teams like sales, adops, sales strategy credit control, and finance. To ensure completion of campaigns as per the stipulated duration, goals, targeting and other bespoke...

  • Customer Success Executive

    24 hours ago

    Noida, India Times Network Full time

    Times network is hiring for Customer Success Executive/ Manager. Job Description 1-3 years of experience in managing digital campaigns Coordination with clients / agencies and internal teams like sales, adops, sales strategy credit control, and finance. To ensure completion of campaigns as per the stipulated duration, goals, targeting and other...