Customer Success Executive

5 days ago

Noida, India MyOperator Full time

About MyOperator

MyOperator is at the forefront of the cloud telephony industry, providing innovative solutions that help businesses streamline their communication and improve customer experience. We are looking for a motivated and enthusiastic Customer Success Executive to join our team. In this role, you will be on the front lines, ensuring our customers feel supported and get the most value out of our products.

Key Responsibilities

  • Be a Customer Champion: Serve as the first point of contact for customer inquiries and issues. You will be responsible for ensuring that all support tickets and questions are addressed promptly and effectively, turning challenges into positive experiences.
  • Onboarding & Support: Assist new customers during their onboarding process to ensure a smooth transition and rapid adoption of our solutions. Provide ongoing, proactive support to ensure high customer satisfaction and retention.
  • Relationship Management: Build and maintain strong, positive relationships with a portfolio of assigned customers. Regularly check in with them to understand their needs and ensure they are successfully using MyOperator to achieve their business goals.
  • Issue Resolution: Work collaboratively with the Support and Technical teams to escalate and resolve complex technical issues for customers, ensuring timely and effective solutions.
  • Feedback Loop: Collect and document customer feedback and insights, communicating them to the Product and Marketing teams to help improve our offerings and content.
  • Performance Tracking: Maintain accurate records of all customer interactions and activities in our CRM system, and help track key customer success metrics.

Requirements

  • Experience: 1-3 years of experience in a customer-facing role, preferably within a B2B or SaaS environment.
  • Skills: Excellent communication and interpersonal skills. You must be empathetic, patient, and able to clearly explain technical concepts to non-technical users.
  • Mindset: A strong customer-centric approach with a genuine desire to help others. You should be a problem-solver who is proactive and detail-oriented.
  • Technical Proficiency: Familiarity with CRM software. Experience with cloud telephony or SaaS products is a plus.
  • Education: A Bachelor's degree is preferred, but relevant experience will be highly valued.

Join our team and help us empower businesses with world-class communication solutions. We offer a supportive environment, a competitive salary, and great opportunities for career growth.

Job Type: Full-time

Pay: ₹410, ₹500,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Provident Fund

Application Question(s):

  • Your Fixed CTC?

Work Location: In person

  • Customer Success Executive

    2 hours ago

    Noida, India proksham Full time

    We are looking for a technically savvy customer success manager who possesses a strong drive for results. Duties for the customer success manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing...

  • Customer Success Executive

    2 weeks ago

    Noida, India 4Bell Technology Full time

    Key Responsibilities: Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. - Ensure the timely and successful delivery of our solutions according to customer needs and objectives. - Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders. - Liaise between customers and...

  • Customer Success Executive

    1 week ago

    Noida, Uttar Pradesh, India Threatcop Full time

    Job Overview: At Threatcop Inc. the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. Renewal/Upsell/Cross-sell - Identify opportunities and present client value propositions to drive renewals, upsells, and cross-sells to reduce churn and help in increasing monthly recurring revenue by...

  • Customer Success Executive

    4 weeks ago

    Noida, Uttar Pradesh, India Threatcop Full time

    Job Overview: At Threatcop Inc. the role of a Customer Success Executive (CSE) is crucial in maximizing the value our customers derive from our offerings. The CSE's primary responsibilities include driving renewals, upsells, and cross-sells, enhancing customer satisfaction, and fostering enduring relationships. By working closely with various internal...

  • Customer Success Executive

    2 days ago

    Noida, India Times Network Full time

    Times network is hiring for Customer Success Executive/ Manager.Job Description1-3 years of experience in managing digital campaignsCoordination with clients / agencies and internal teams like sales, adops, sales strategy credit control, and finance.To ensure completion of campaigns as per the stipulated duration, goals, targeting and other bespoke...

  • Customer Success Executive

    2 days ago

    Noida, Uttar Pradesh, India Rannkly Full time

    Business Operations Job description **Role Summary**: As a Customer Success Executive, you will act as a bridge between our product and our clients, ensuring that they derive maximum value from our services. Your mission will be to foster long-term customer relationships, drive product adoption, and enhance customer satisfaction. **Key...

  • Customer Success Executive

    1 week ago

    Noida, Uttar Pradesh, India Edunext Technologies Pvt. Ltd. Full time ₹ 2,20,000 - ₹ 4,00,254 per year

    Position- Customer Success ExecutiveRelevant Experience: - 1-2 YearsLocations- Noidakeyskills:- Presentation skills, ERP knowledge, strong communication, MS Excel, relationship management, negotiation & persuasion, problem-solving and client engagementMinimum Qualification: - Bachelor's degree mandatory.What we're looking forWe are seeking a dynamic Customer...

  • Customer Success Executive

    4 days ago

    Noida, India Edunext Technologies Pvt. Ltd. Full time

    Position- Customer Success Executive Relevant Experience: - 1-2 Years Locations- Noida keyskills:- Presentation skills, ERP knowledge, strong communication, MS Excel, relationship management, negotiation & persuasion, problem-solving and client engagement Minimum Qualification: - Bachelor's degree mandatory. What we're looking for We are seeking a dynamic...

  • Customer Success Executive

    3 hours ago

    Noida, Uttar Pradesh, India Comhard Technologies Pvt. Ltd Full time

    **Job Description: Customer Success Executive** **Position**: Customer Success Executive **Experience**: Freshers or 6 months-1 year of experience **Location**: Noida Sec 62 **Employment Type**: Full-Time **Key Responsibilities**: - Build strong relationships with customers and ensure satisfaction. - Assist with onboarding and address customer queries. -...

  • Customer Success Executive

    13 hours ago

    Noida, India Times Network Full time

    Times network is hiring for Customer Success Executive/ Manager.Job Description1-3 years of experience in managing digital campaignsCoordination with clients / agencies and internal teams like sales, adops, sales strategy credit control, and finance.To ensure completion of campaigns as per the stipulated duration, goals, targeting and other bespoke...