WFM Manager

Found in: Whatjobs IN C2 - 2 weeks ago

gurgaon, India Teleperformance Full time
Please send the resumes at " ".
Location: Gurgaon
Looking for immediate joinetrs.
Have a depth knowledge about Nice IEX WFM Tool.
Should have worked as ADMIN role of IEX.
Should have prior knowledge of IEX setups for new projects.
Should have problem solving skills on the IEX tool.
Collaboratively work with planning, scheduling, and RTA team to implement IEX.
Manage multiple reports through IEX as per process requirement.
Have knowledge with power point presentation.
Liaise with multiple stakeholders / departments within CC for effective delivery of all efficiency parameters.
Working extensively on improving efficiencies for the CC Manage ad-hoc requirements from Ops & any other functions.
Discuss & review with WFM team until tool implementation.
People engagement & performance enhancement
Manage to facilitate training for OPS, WFM and other functions.
• Minimum 5 years of work experience with IEX tool.
• Should have worked extensively with at least one of the WFM software’s, like IEX
• Minimum – Graduation, Post-graduation diploma is desirable

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