Business Process Review

3 weeks ago


Gurgaon, India Mercer Full time

**Job Description - Contact Center Scheduling/Real-Time Analyst**
- Responsible for scheduling contact center employees as per the forecasted call volume, scheduling employee shifts, optimizing scheduling and staffing and improve scheduling efficiency.
- Hands on experience in contact center management, including scheduling and real time queue management.
- Create weekly/monthly schedules, reconcile Headcount, holiday planning, shrinkage assumptions with planning team/Ops inputs for the portfolio assigned.
- Overall 5-7 years of experience in WFM field with 5+ years of experience in scheduling role in a contact center.
- Working experience on scheduling and WFM tools like Aspect, Five9, Verint etc.
- Monitor call volume and manage scheduling changes to ensure correct staffing.
- Monitoring productivity metrics and schedules to ensure adequate staffing in coordination with training, meetings, 1:1 sessions, breaks/lunches, etc.
- Real Time Management and intraday management
- Ensure that real-time management team/tasks are performed efficiently to provide the correct real-time feedback and take correct action in order to meet contact center metrics and KPIs
- Monitoring schedule adherence and attendance
- Have contingency action plan for unplanned events such as high call volume or shortage of staff
- Reporting
- Support and liaise with all departments of contact center
- Power BI skills would be an added advantage.



  • gurgaon, India Airtel Business Full time

    Purpose of the JobThe role is responsible to lead a salesteam of Account Managers for a group of accounts in the Mid-Market / Corporate segment within a particular region. This team will handle sales for all data, voice and other products offered by Airtel. The role is essentially involved in setting, allocating and ensuring meeting of the sales targets for...


  • Gurgaon, India ADCI - Haryana Full time

    Graduate degree in any discipline **Required language level**: B2.2/BA/Advanced Diploma Minimum 6 months work experience Working knowledge of Computer Applications like - MS Word and MS Excel Web Search skills and knowledge of Wikipedia. Good Data Analysis and Mining Skills Detail Oriented Flexible in work timings Familiar with Internet search...


  • Gurgaon, India RSK Business Solutions Full time

    **Job Summary**: RSK Business Solutions Pvt. Ltd. is currently seeking a dynamic and experienced individual to join as a Data Process Coordinator. This role is ideal for someone with a background in team leadership or project management, who can effectively bridge the gap between data processing team and client requirements. **Role and...

  • Process Modeller

    1 month ago


    gurgaon, India NAB Full time

    Essential capabilitiesCommunication & stakeholder management5 years+ experience working with process modelling standardsExperience process mapping (MS Visio, Signavio), process documentation (Standard Operating Procedures), Business Process Designs etcAbility to autonomously organise and facilitate workshops with Subject Matter Experts to develop &/ review...


  • Gurgaon, India Elements Human Resource Services Full time

    Full Time- Job Code: EHS-58223 |- Fidelity InternationalGurugram, Haryana, India 1 position - Compensation₹ 15 - 27 per year - Required Experience8 - 15 Years - Skills- powerbi,- excel,- sql- Business Process Information Management (framework, analytics, insights, governance, communications & dashboards) - Accountable for the delivery of process reporting...


  • gurgaon, India Rrayze Business Solutions Full time

    Rrayze is a Business Consulting Company and has a presence in 8 countries (India, Dubai, Singapore, Malaysia, Canada, USA, Netherland, Germany and Australia) and 13 states across India. We also have associate tie-ups in the rest of the states. Rrayze is into multiple Business segment like Finance, HR Outsourcing, Recruitment, Start-up funding and...


  • Gurgaon, India Rrayze Business Solutions Full time

    Rrayze is a Business Consulting Company and has a presence in 8 countries (India, Dubai, Singapore, Malaysia, Canada, USA, Netherland, Germany and Australia) and 13 states across India. We also have associate tie-ups in the rest of the states. Rrayze is into multiple Business segment like Finance, HR Outsourcing, Recruitment, Start-up funding and...


  • Gurgaon, India Rrayze Business Solutions Full time

    Rrayze is a Business Consulting Company and has a presence in 8 countries (India, Dubai, Singapore, Malaysia, Canada, USA, Netherland, Germany and Australia) and 13 states across India. We also have associate tie-ups in the rest of the states. Rrayze is into multiple Business segment like Finance, HR Outsourcing, Recruitment, Start-up funding and...


  • Gurgaon, India Acuity Knowledge Partners Full time

    Education/ Experience and Skill Requirement- Strong understanding of credit principles, credit review/ appraisal, credit rating, report writing, capital structure, EBITDA & ratio analysis for mid/ large corporates- - Qualified Chartered Accountant or MBA Finance or CFA or M. Com or equivalent degree- - Excellent written & verbal communication skills and...


  • gurgaon, India Airtel Business Full time

    Purpose of the Job:This role provides an opportunity for the incumbent to execute the organization’s strategy in the assigned geography with a team of ~15 Account Managers. He/ She will own the revenue generation (Hunting) and maintenance (farming) across all LoBs – Data/Corporate Postpaid/Fixed Line/New Products.As the Zonal Sales Manager, the incumbent...

  • Process Modeller

    2 weeks ago


    Gurgaon, India NAB Full time

    Essential capabilities- Communication & stakeholder management- 5 years+ experience working with process modelling standards- Experience process mapping (MS Visio, Signavio), process documentation (Standard Operating Procedures), Business Process Designs etc- Ability to autonomously organise and facilitate workshops with Subject Matter Experts to develop &/...


  • gurgaon, India NIIT Limited Full time

    Location: Sec-32, GurgaonRoles and Responsibilities:Periodic management reporting and reviews including daily/weekly business reporting, monthly performance reviews, forecasting, reporting.Periodic detailed analysis of P&L, Balance Sheet and Cash flow.Responsible for Audit closure on Quarterly/yearly basis.Regular review and monitoring of budgets vs...

  • Process Trainer

    1 month ago


    Gurgaon, India iN Technologies Full time

    look for Immediate joiner only Job description - Process Trainer Conduct NHT training sessions for new hires Conduct training sessions for new and current processes Conducting Refreshers Process Knowledge & certification Training Standardization Any New Initiative Ensure successful execution of training needs Measure program training...


  • gurgaon, India Airtel Business Full time

    We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled...


  • Gurgaon, India Airtel Business Full time

    We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled...


  • Gurgaon, India NTT DATA Services Full time

    In these roles, you will be responsible for:   Responsible for Invoice Creation Creating invoice as per the approval received from clients. Posting all the created invoices in Client AP Portal.  Handling queries related to all Invoice creation process. Responsible for Validating and Processing PO, Non PO, Invoices...


  • gurgaon, India Honasa Consumer Ltd. Full time

    Role & Responsibilities:• Business Partnering with Revenue Functions in co-owing PL and delivering targets.• Independently drive discussions with business teams related to revenue management, spends rationalization, discounts with a clear view on path on profitability targets.• Work closely with relevant teams and take complete ownership of sustainable...


  • Gurgaon, India SAP Full time

    We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...


  • Gurgaon, India Orange Business Full time

    About the roleRole purposeIn the scope of OBS offer development, this role is a key actor of product/service development projects. He/she designs and adapts the processes & tools in order to deploy new products and evolutions within the operational entities. Moreover, ensures the delivery of the projects on time and on budget while ensuring end-to-end...


  • gurgaon, India Orange Business Full time

    About the roleRole purposeIn the scope of OBS offer development, this role is a key actor of product/service development projects. He/she designs and adapts the processes & tools in order to deploy new products and evolutions within the operational entities. Moreover, ensures the delivery of the projects on time and on budget while ensuring end-to-end...