Digital Transformation Supervisor

2 weeks ago

Gurgaon, India FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor's Degree
**Travel Percentage**:
0%
Strong WFM domain knowledge should be able to creates /overview capacity plans, staffing/FTE forecasts, pricing scenarios and other analyses required by management.

Serves as escalation point for issues beyond operations analysts' authority; resolves conflicts involving scheduling, resources, or technical issues.

Gather, analyze, prepare and summarizes recommendations for long term plan on HC, minutes from a strategy perspective both long term & Short term, research and compiles data to forecast and prepare annual and monthly budget projections for a division or similar group of organizations, Tracks revenue and OpenX on a monthly basis, comparing actual to forecasted figures and makes necessary adjustments.

Prepares reports for management summarizing results of research, analyses and evaluation of any discrepancies.

Forecasting and Budgeting
- Liaison with Ops and other stakeholders to seek forward looking guidance, to vet and validate inputs and build forecasting model in excel, assist in providing business analytics and insights using various operations levers, Familiar with operation levers such as utilization, Occupancy, Attrition, hiring.

Drive initiatives on profitability improvement through automation, to fulfill any other Ad hoc requests that came by on a monthly basis.

Ability to work within deadlines & strict timeframes, strong analytical and problem-solving skills, excellent time management skills, excellent verbal and written communication skills, strong interpersonal and relationship management skills, ability to work productively in a fast-paced call center environment, multi-task and detail-oriented with ability to work with little supervision.

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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