Genesys Developer
1 month ago
Role : Genesys / Genesys Developer.
Required Technical Skill Set : Genesys 7.x and above, Unix, PL/SQL, Java/J2EE.
Locations: BLR/HYD/GGN/NDA/KOCHI/BBSR.
Must-Havel
- Overall IT experience of 5+ years Experience in Genesys framework and exposure on genesys reporting.
- Experience in Genesys SIP(Session initiation protocol) server development (at least one project executed to completion Preferably voice).
- Experience in Genesys IRD/ORS application development.
- Experience on Java/J2EE application development/deployment.
- Experience in developing javascript code.
- Experience deploying applications on jetty will be desirable.
- Experience in using GIT.
- Good communication skills.
- Good analytical skills and ability to research and present findings.
- Strong knowledge of Contact Center Environment, Genesys CTI, Voice, eServices, Inbound and Outbound voice flows, WFM, Genesys Sip debugging.
- Very good Communication skills, to be able to handle aggressive clients.
Good-to-Have:
- Strong Technical Experience with Genesys Multimedia Solutions.
- Strong experience in Contact Center platform.
- Strong Technical Experience with Contact center applications and platform.
- Experience in designing and developing Genesys Multimedia solutions(Chat).
- Experience in Contact center environment, applications.
- Strong business analysis, requirements, design and documentation skills.
- Ability to communicate both functional and technical concepts to the client and team mates.
- Ability to apply technology to solve business problems.
- Ability to work on all phases of complex work assignments.
- Understanding of technical architecture and strategies of Contact center system.
- Excellent interpersonal skills with ability to influence clients and management.
- Ability to analyze, use structured problem solving and available tools to troubleshoot systems, identify root cause, action plans, impact and resolution options.
Role Descriptions / Expectations From The Role:
1. Participate in application development and enhancements for Geneys contact center.
2. Requirement gathering and design of contact center application.
3. Constantly learn in a changing environment of technologies/ tools.
4. Display ownership and responsibility for the Team's activities.
5. Guide the team in analytical debugging.
Overview:
As a Genesys Developer with our company, you will play a key role in designing, developing, and implementing Genesys solutions that optimize our contact center operations.
You will work closely with cross-functional teams to gather requirements and deliver custom solutions that enhance the overall customer experience.
Key Responsibilities:
- Design, develop, and implement Genesys contact center solutions.
- Collaborate with business stakeholders and technical teams to gather requirements.
- Perform customization and integration of Genesys solutions to meet business needs.
- Provide support and troubleshooting for Genesys applications and integrations.
- Create technical documentation and user guides for Genesys solutions.
- Participate in code reviews and ensure best practices are followed.
- Conduct performance tuning and optimization of Genesys configuration.
- Stay updated with Genesys product updates, features, and industry trends.
- Collaborate with vendors and partners for Genesys platform upgrades and maintenance.
- Participate in team meetings and contribute to continuous improvement initiatives.
Skills : genesys,java,scripting.
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