Genesys Genesys Developer

Role :Genesys / Genesys Developer RequiredTechnical Skill Set : Genesys 7.x and above Unix PL/SQL Java/J2EELocations:BLR/HYD/GGN/NDA/KOCHI/BBSRMustHaveOverall ITexperience of 5 years Experience in Genesys framework and exposureon genesys reporting Experience in Genesys SIP(Session initiation protocol) serverdevelopment at least one project executed tocompletion. Preferably voice

Experience inGenesys IRD/ORS application development Experience on Java/J2EE application development/deployment Experience in developing javascript code Experience deploying applications on jettywill be desirable

Experience in using GIT Good communication skills Good analytical skills and ability toresearch and present findings

Strongknowledge of Contact Center Environment Genesys CTI Voice eServicesInbound and Outbound voice flows WFM GenesysSip debugging

Very good Communicationskills to be able to handle aggressive clientsGoodtoHave

Strong TechnicalExperience with Genesys Multimedia Solutions Strong experience in Contact Centerplatform

Strong Technical Experience withContact center applications and platform Experience in designing and developing Genesys Multimediasolutions(Chat)

Experience in Contactcenter environment applications

Strongbusiness analysis requirements design and documentation skills Ability to communicate both functional andtechnical concepts to the client and teammates

Ability to apply technology to solvebusiness problems

Ability to work on allphases of complex work assignments Understanding of technical architecture and strategies of Contactcenter system

Excellent interpersonalskills with ability to influence clients and management Ability to analyze use structured problemsolving and available tools to troubleshootsystems identify root cause action plans impact and resolutionoptionsRole descriptions / Expectations from the Role

1 Participate in application development andenhancements for Geneys contact center 2 Requirement gathering and design of contactcenter application 3 Constantly learn in a changing environmentof technologies/ tools 4 Display ownership and responsibility for theTeam s activities 5

Guide the team in analytical debuggingOverview: Asa Genesys Developer with our company you will play a key role indesigning developing and implementing Genesys solutions thatoptimize our contact center operations. You will work closely withcrossfunctional teams to gather requirements and deliver customsolutions that enhance the overall customerexperience. KeyResponsibilities:

Design develop andimplement Genesys contact centersolutions.Collaborate with businessstakeholders and technical teams to gatherrequirements.Perform customization andintegration of Genesys solutions to meet businessneeds.Provide support and troubleshooting forGenesys applications and integrations.Createtechnical documentation and user guides for Genesyssolutions.Participate in code reviews andensure best practices are followed.Conductperformance tuning and optimization of Genesysconfiguration.Stay updated with Genesysproduct updates features and industrytrends.Collaborate with vendors and partnersfor Genesys platform upgrades andmaintenance.Participate in team meetings andcontribute to continuous improvementinitiatives.

java,genesysframework,javascript,scripting,analytical debugging,unix,contactcenter applications and platform,technicalarchitecture,java/j2ee,git,genesys cti,genesys reporting,contactcenter environment,genesys multimedia solutions(chat),wfm,voiceflows,genesys 7.x,genesys multimedia solutions,pl/sql,genesyssip,genesys,genesys sip debugging,structured problemsolving,business analysis,genesys ird/ors applicationdevelopment

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