Genesys Production Support Executive

2 weeks ago


Kochi, India ACE Talent Consulting Full time

**SN**

**Required Information**

**Details**

1

Role**

**Genesys Production Support Executive**

2

Required Technical Skill Set**

**Genesys**

3

No of Requirements**

**7**

4

Desired Experience Range**

**3-7 years**

5

Location of Requirement

**Bangalore**

**Desired Competencies (Technical/Behavioral Competency)**

**Must-Have**

**(Ideally should not be more than 3-7)**

**Support Genesys Production systems. Involved in troubleshooting, maintenance, configuration and installation of Genesys Components**

**Install and upgrade Genesys components in production environment**

**Perform validation & verification for environment/infrastructure related changes**

**Take part in ticket review discussions with Business stakeholders**

**Take part in discussions with development & operations teams on system improvement and stability of the components**

**Look for process improvements in the support process and raise process improvement proposals.**

**Take part in Knowledge sharing sessions from development/offshore teams**

**Extend on-call support during weekends. During this time, attend critical issues and any change requests.**

**Exposure to WFM tools like Aspect and call recording tools would be a plus**

**Good-to-Have**

**1. Desired Skills**

**2. Prior experience of working in a production support environment.**

**3.** **Unix basics**

**4.** **Oracle Database & SQL basics**

**5.** **Qualifications**

**6. Bachelors / Masters degree in Computer Science or Information Technology**

**Salary**: ₹9,679.71 - ₹21,905.45 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 3 years (preferred)

**Speak with the employer**
+91 9014863984



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