Genesys Production Support Executive
2 weeks ago
**SN**
**Required Information**
**Details**
1
Role**
**Genesys Production Support Executive**
2
Required Technical Skill Set**
**Genesys**
3
No of Requirements**
**7**
4
Desired Experience Range**
**3-7 years**
5
Location of Requirement
**Bangalore**
**Desired Competencies (Technical/Behavioral Competency)**
**Must-Have**
**(Ideally should not be more than 3-7)**
**Support Genesys Production systems. Involved in troubleshooting, maintenance, configuration and installation of Genesys Components**
**Install and upgrade Genesys components in production environment**
**Perform validation & verification for environment/infrastructure related changes**
**Take part in ticket review discussions with Business stakeholders**
**Take part in discussions with development & operations teams on system improvement and stability of the components**
**Look for process improvements in the support process and raise process improvement proposals.**
**Take part in Knowledge sharing sessions from development/offshore teams**
**Extend on-call support during weekends. During this time, attend critical issues and any change requests.**
**Exposure to WFM tools like Aspect and call recording tools would be a plus**
**Good-to-Have**
**1. Desired Skills**
**2. Prior experience of working in a production support environment.**
**3.** **Unix basics**
**4.** **Oracle Database & SQL basics**
**5.** **Qualifications**
**6. Bachelors / Masters degree in Computer Science or Information Technology**
**Salary**: ₹9,679.71 - ₹21,905.45 per month
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 3 years (preferred)
**Speak with the employer**
+91 9014863984
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