Mis Executive

3 weeks ago

Gurgaon, India Wipro Limited Full time

Overview:
**_
Role Purpose_**
- The purpose of the role is to provide timely, accurate andquality MIS reports, dashboards to the external & internalstakeholders of account(s) as per the defined process and standards ofsecurity and compliance._

**_
Dosssss_**
- **
Prepare timely and accurate MIS reports and dashboards asrequired by the stakeholders**
- _Interact and work closely with management, internal stakeholders& clients to understand the business information needs_
- _ Ensuring all reports & dashboards are prepared as perstakeholder requirements as per the desired frequency (weekly/ monthly/quarterly)_
- _ Ensure regular review with the MIS Team Lead for 100% accuracybefore populating any customized dashboard or generating any customizedreport_
- _ Track and follow up with relevant stakeholder for timelyupdation and data management of parameters (key SLA metrics such as run-rate etc.) _
- _Generate account level reports (billable and non-billable) onforecasting, scheduling (both onshore and offshore) and performanceagainst SLAs, CSAT, Quality etc. _
- _Ensure zero non-compliances on process audit on data securityand compliance_
- **Support and adopt tools and systems for efficient MISgeneration and reporting system**
- _ Continuous support to the manager in rolling out new techniquesand initiatives to increase productivity_
- _ Providing update to the manager on the progress of any new MISinitiatives_
- _ Perform periodic maintenance and servicing of MIS system toimprove operational efficiency_
- _ Adopt new tools, technology solutions and develop capabilitythrough training to improve own productivity. _
- _Develop analytical skills and understanding of statisticalanalysis to suggest improvement in the quality of analysis_
- **
Stakeholder management**
- _ Coordinate with internal and external stakeholders for collationand accuracy of data _
- _Provide timely assistance in case of an escalation and supportresolution of escaations/ issues_

**_
- **

**_Stakeholder Interaction_**
- Stakeholder Type_
- Stakeholder Identification_
- Purpose of Interaction_
- Internal_
- SL Leadership, MIS Leadership_
- Daily Interaction & Reporting, governance_
- Core Delivery Team & Operations (WFM, Delivery, Quality etc.)_
- Updation and management of data_
- Understanding & Generation of MIS Reports & Dashboards_
- Business Finance_
- Invoicing, MIS reports_
- External_
- Assigned client/ account_
- To provide reports & dashboards as per the requirements_

**_
Display_**
- Lists the competencies required to perform this role effectively:_
- **_
Functional Competencies/ Skill_**
- _
Domain Expertise - Knowledge of various tools andstatistical analysis methodology
- Excel, Running Macros, ReportGeneration, Dashboards, WFM, 1X, HAD tools - _**_Competent_**:

- _ Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - _**_Foundation_**:

- _ Leveraging Technology - In-depth knowledge of and masteryover technology domain that commands expert authority respect-_**_Competent_**:

- _ Business Knowledge - Understand the DO&P process andworkflow, key terms and performance and financial parameters -_**_Competent_**

**_
Competency Levels_**

**_
Foundation_**
- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance._

**_
Competent_**
- Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well._

**_
Expert_**
- Applies the competency in all situations and is serves as a guideto others as well._

**_
Master_**
- Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization._
- **_
Behavioral Competencies_**
- _ Analytical Skills_
- _ Execution Excellence_
- _ Managing Complexity _
- _Handling Pressure_
- _ Client centricity_
- _ Passion for results_
- _ Stakeholder Management_

**_
Deliver_**
- No._
- Performance Parameter_
- Measure_
- 1._
- MIS Management and Reporting_
- Quality of Analysis_
- Zero errors in reports _
- Zero non-conformance on timelines with respect to the client/stakeholder requirements_
- 2._
- Stakeholder Management_
- Customised dashboards as per client and functional requirements_
- Zero escalations on data reporting _
- Zero non-conformance on security or compliance requirements_
- 3._
- Team Management_
- Team attrition %, Employee satisfaction score_

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