
Technical Support Manager
16 hours ago
Role & responsibilities
- 8-10 years of progressive experience in technical sales within Anodizing and surface treatment industry.
- Proven track record in specialty chemicals for Aluminum Anodizing and surface treatment applications
- Deep understanding of Anodizing processes, chemistry, process, plants and equipment requirements
- Hands-on experience with anodizing line operations, process troubleshooting, and quality control
- Full knowledge and understanding of QCPC of Anodizing processes
- Knowledge of anodizing standards (ISO, ASTM, MIL-SPEC) and regulatory requirements.
Primary Industry:
Specialty Chemicals, Chemical Manufacturing, Metal Finishing & Surface Treatment, Industrial Chemicals
Client Relationship Management
- Provide pre- and post-sales consulting services to enhance client satisfaction and retention
- Conduct regular plant reviews
- Serve as primary technical liaison between clients and internal teams
- Ensure exceptional customer service delivery and resolve complex manufacturing process issues
Technical Solutions & Consulting
- Provide expert technical consultation on aluminum Anodizing processes, surface treatment chemistry, and pre-treatment solutions.
- Specialize in Anodizing bath management, process optimization, and quality control for aluminum surface treatment.
- Conduct comprehensive Anodizing line assessments and recommend process improvements.
- Develop customized Anodizing chemistry solutions for various aluminum grades and applications.
- Analyze existing Anodizing setups and provide recommendations to improve coating quality, thickness uniformity, and process efficiency.
- Support clients in troubleshooting Anodizing defects such as burning, staining, pitting, and poor adhesion.
- Provide guidance on Anodizing equipment selection, line configuration, and process parameters optimization.
- Offer expertise in hard anodizing, decorative anodizing, and related light metal chemistries.
- Conduct on-site Anodizing trials, process demonstrations, and line parameter optimization.
- Collaborate with R&D teams to develop innovative Anodizing solutions
Market Analysis & Strategy
- Support in identifying emerging trends in anodizing applications across automotive, aerospace, architectural, and consumer electronics sectors.
- Monitor regulatory changes affecting anodizing processes and environmental compliance.
- Analyze competitive landscape in Anodizing chemistry and equipment markets.
- Provide market intelligence on Anodizing technology developments and customer requirements.
- Support strategic planning for Anodizing product portfolio expansion and market penetration
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