Tech Support and Project Maintenance Executive

3 weeks ago

Borivali, India AnandRathi Full time

Key Responsibilities:

Technical Support & Issue Resolution:

  • Act as the first point of contact for branch and franchisee teams for technical issues or queries.
  • Analyze, troubleshoot, and provide timely resolutions or workarounds.
  • Log and track all reported issues until closure.
  • Escalate and follow up with internal Tech and Product teams for complex issues.

Project Maintenance & Coordination:

  • Maintain daily logs of team activities, updates, and issue resolution status.
  • Track and follow up on project milestones and deadlines with respective stakeholders.
  • Coordinate with cross-functional teams to ensure timely delivery of assigned tasks.
  • Store and maintain documentation, evidence, and reports in a structured and version-controlled manner.
  • Provide regular status updates and highlight any delays or blockers to the management team.

Preferred Candidates:

  • Proficient in using Excel, Google Workspace, ticketing tools, and basic project management software (e.g., JIRA, Trello, Asana).
  • Ability to work independently and manage multiple tasks simultaneously.
  • 1-2 years of experience working with financial or fintech companies.
  • Exposure to project management and quality documentation practices.
  • Familiarity with basic software development lifecycle (SDLC) and support workflows.

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