Assistant Manager-Customer Service/Inbound

2 weeks ago


Mumbai City District, India Kotak Life Insurance Full time

Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc

  • Identify customer needs and service accordingly
  • Update our internal database with information about technical issues and useful discussions with customers
  • Co-ordination with other internal teams/departments to provide customer resolution to their query or request
  • Inform customers about new features and functionalities and Promote digital channels of service
  • Timely Follow up with customers to ensure their queries and technical issues are resolved
  • Maintain customer centricity at the core of all transactions

Support a positive work place environment adhering to organizational policies Role & responsibilities

Preferred candidate profile



  • Mumbai City District, India Kotak Life Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etcIdentify customer needs and service accordinglyUpdate our internal database with information about technical issues and useful discussions with customersCo-ordination with other internal teams/departments to provide customer resolution to their query or...


  • Mumbai, Maharashtra, India NETSTAR INFOTECH Full time

    **Inbound Customer Service** **WORK FROM OFFICE** **Age limit: - 19 - 32** **INBOUND CUSTOMER SERVICE** **GOOD COMMUNICATION ONLY REQUIRED** **LOCATION: - THANE** **PICK UP AND DROP FACILITY AVAILABLE** **SALARY: - 18 - 22k** **GRADUATION MANDATORY** **FRESHERS OR EXPERIENCED CAN APPLY** **HR MONISHKA** **8591243477** **Job Types**: Full-time,...


  • Mumbai, India Citi Full time

    The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities. **Responsibilities**: Assist...


  • Mumbai City District, India Teleperformance (TP) Full time

    Hiring for Inbound Process HSBC Arrow Process: Inbound Customer service with UpsellingLocation: Malad West, Mumbai Eligibility: Graduate with minimum 6 months BPO experience Good communication skills Comfortable with upselling in an inbound process Shift Timings: Between 6:30 AM to 8:30 PM (9-hour rotational shift) 5 days working with 2 rotational weekly...


  • Mumbai, India Romas Management Services Full time

    US Customer Service Process for Healthcare Job location: - Andheri East Salary - 30k Shift time: - 5.30pm to 2.30am 6.30pm to 3.30am 7.30pm to 4.30am Week Off: - Fixed Weekends off **Requirements**: - Excellent english spoken communication. - Minimum 6 months BPO Voice experience.(International experience Preferred). - Basic computer skills. -...


  • Mumbai City District, India Teleperformance (TP) Full time ₹ 2,40,000 - ₹ 4,50,000 per year

    Hiring for Inbound Process HSBC ArrowProcess: Inbound Customer service with UpsellingLocation: Malad West, MumbaiEligibility:Graduate with minimum 6 months BPO experienceGood communication skillsComfortable with upselling in an inbound processShift Timings:Between 6:30 AM to 8:30 PM (9-hour rotational shift)5 days working with 2 rotational weekly...


  • Mumbai, India Onesource Atreus Full time

    *Urgent Hiring* *Kotak Mahindra Bank [Thane]* *CEC Officer - Inbound - Retail Liabilities* *Graduate Fresher Can also apply* - Department Customer Experience Center Location: - Thane Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager - 1-2 years with 6 months which should to be in customer service role - Understanding...


  • Mumbai, Maharashtra, India ECL Finance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Assistant Manager Customer ServiceDepartment: Customer Experience / OperationsLocation: MumbaiReports To: Customer Service Manager / Head of Customer ExperienceEmployment Type: Full-timeJob Summary:We are seeking an experienced and customer-focused Assistant Manager – Customer Service to oversee daily operations of the customer support team. The...


  • Navi Mumbai, India Silver Bhoomi Enterprises Full time

    We are hiring for below process Urgent opening Work from office. Interview face to face. 9 hrs Day shift. 6 day's working Airline process - Inbound customer service - Good Communication - Day Shift rotational week off - No target no sales Salary 16.5 ctc & 12.2 in hand Tata SME - Graduation is must - End to end sales - Minimum two year experience in...


  • Mira Road, Mumbai, Maharashtra, India S S Services Full time

    **Job Title: Inbound Customer Care Executive** **Company**: 24x7 Services Centers **Job Summary**: We are seeking a dedicated and enthusiastic Inbound Customer Care Executive to join our team at 24x7 Services Centers. As a leading appliance repair service company in India, we cater to both residential and commercial clients, offering a full range of...