Inbound Customer Service Officer

2 days ago

Mumbai, India Citi Full time

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.

**Responsibilities**:
Assist in evaluating client financial needs to identify and offer new Citi products and solutions
Interact with customer inbound calls and provide customer service, as necessary
Align client needs to product service solutions within a complex sales-based environment
Communicate the value and benefits associated with Citi products and services to clients
Achieve monthly individual/team-based established sales goals

**Qualifications**:
1-3 years of relevant experience
Sales and customer service (financial services, call center, retail) experience preferred
Consistently demonstrates clear and concise written and verbal communication
Demonstrated problem-solving and decision-making skills

**Education**:
High School diploma or equivalent

0-3 years of relevant experience

**Location**: Goregaon, NKP (Mumbai)
--------------------------------------------
- **Job Family Group**: Customer Service
--------------------------------------------
- **Job Family**: Service & Sales
-------------------------------------------------
- **Time Type**:

-------------------------------------------------
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting

  • Inbound Customer Service

    1 week ago

    Mumbai, Maharashtra, India NETSTAR INFOTECH Full time

    **Inbound Customer Service** **WORK FROM OFFICE** **Age limit: - 19 - 32** **INBOUND CUSTOMER SERVICE** **GOOD COMMUNICATION ONLY REQUIRED** **LOCATION: - THANE** **PICK UP AND DROP FACILITY AVAILABLE** **SALARY: - 18 - 22k** **GRADUATION MANDATORY** **FRESHERS OR EXPERIENCED CAN APPLY** **HR MONISHKA** **8591243477** **Job Types**: Full-time,...

  • Inbound Customer Service

    5 days ago

    Navi Mumbai, India Silver Bhoomi Enterprises Full time

    **Process name** - JFL(Domino's) **inbound customer service **(Order receiving call) **Require**d** : fluent English (Versant 4) **Experience**: Fresher can Also apply **Qualification**: minimum 12th pass **shift **:work from office **Salary Full time**: - 16k gross 12.2k in hand **Salary Part time** - 7.5k in hand **Job Type**:...

  • Inbound Customer Service Representative

    2 weeks ago

    Mumbai, India Altesh Enterprises Full time

    **Required** 1) Inbound CSR 2) Process Name : Confirmity 3) Inbound + Chat Process 4) Renewals process 5) Alliance Data(US Collection process) 6) Customer service process 7) Digisurance (Voice) (UK Background Verification) (Outbound Voice Process) Inbound + Chat Process Grad/Undergrad Fresher or Experienced will do Work from Office Age Till...

  • Inbound Customer Service

    2 weeks ago

    Navi Mumbai, India Silver Bhoomi Enterprises Full time

    We are hiring for below process Urgent opening Work from office. Interview face to face. 9 hrs Day shift. 6 day's working Airline process - Inbound customer service - Good Communication - Day Shift rotational week off - No target no sales Salary 16.5 ctc & 12.2 in hand Tata SME - Graduation is must - End to end sales - Minimum two year experience in...

  • Inbound Customer Service

    2 days ago

    Mumbai, Maharashtra, India NETSTAR INFOTECH Full time

    **WORK FROM OFFICE** **LOCATION: - THANE ( PICKUP AND DROP FACILITY IS AVAILABLE FROM STATION - COMPANY)** **AGE: - 19 - 32** **YBCS ( YES BANK CUSTOMER SERVICE inbound +upselling** **Graduation Compulsory** **Freshers/ Experience are good to goo...** **Rotational weekoff.** **Day Rotational timings.** **Inhand 18k to 22k + Incentives** **Location -...

  • Inbound Customer Service

    1 week ago

    Mumbai, Maharashtra, India NETSTAR INFOTECH Full time

    **INBOUND CUSTOMER SERVICE** **AGE: - 19 - 35** **WORK FROM OFFICE** **LOCATION: - THANE WEST** **QUALIFICATION: - GRADUATION MANDATORY** **GOOD TO EXCELLENT COMMUNICATION IS REQUIRED** **FRESHERS OR EXPERIENCED CAN APPLY** **TIMINGS : ROTATIONAL DAY SHIFT (ANY 9 HOURS ) ANY ONE WEEK OFF** **SALARY: - 18k - 23k plus incentives for you** **IMMEDIATE...

  • Customer Service Executive

    1 week ago

    Mumbai, India Romas Management Services Full time

    US Customer Service Process for Healthcare Job location: - Andheri East Salary - 30k Shift time: - 5.30pm to 2.30am 6.30pm to 3.30am 7.30pm to 4.30am Week Off: - Fixed Weekends off **Requirements**: - Excellent english spoken communication. - Minimum 6 months BPO Voice experience.(International experience Preferred). - Basic computer skills. -...

  • Inbound Customer Service Executive

    2 weeks ago

    Thane, Navi Mumbai, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job Description Job Title: Customer Service Executive International BPO (Work From Office) Location: Thane & Malad (WFO) Salary: 21,000 40,000 per month Shifts: Rotational 9-hour window shifts - US: 5:30 PM 9:30 AM - UK: 10:30 AM 4:30 AM - Australian: 3:00 AM 3:00 PM Week Offs: Rotational 2 Week Offs Joining: Immediate Joiners Only About the Role We...

  • Inbound Customer Service Advisor

    7 days ago

    Mira Road, Mumbai, Maharashtra, India S S Services Full time

    **Job Title: Inbound Customer Care Executive** **Company**: 24x7 Services Centers **Job Summary**: We are seeking a dedicated and enthusiastic Inbound Customer Care Executive to join our team at 24x7 Services Centers. As a leading appliance repair service company in India, we cater to both residential and commercial clients, offering a full range of...

  • Inbound Customer Service Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job DescriptionJob Title: Customer Service Executive International BPO (Work From Office)Location: Thane & Malad (WFO)Salary: 21,000 40,000 per monthShifts: Rotational 9-hour window shifts- US: 5:30 PM 9:30 AM- UK: 10:30 AM 4:30 AM- Australian: 3:00 AM 3:00 PMWeek Offs: Rotational 2 Week OffsJoining: Immediate Joiners OnlyAbout the RoleWe are hiring Customer...