Telesales Representative

3 days ago

Pune, Maharashtra, India Lotus Interworks Full time

Role: Telesales Representative - USA Market

Position Overview

We are seeking an experienced Telesales Representative with USA accent training to join our dynamic sales team. The ideal candidate will have proven telesales experience and the ability to effectively communicate with American customers, driving sales growth through outbound and inbound calling activities.

Key Responsibilities:

Sales Activities:

  • Conduct 200-300 outbound calls daily to prospective customers in the USA market
  • Handle inbound sales inquiries and convert leads into sales opportunities
  • Present and promote products/services using solid arguments to prospective customers
  • Establish, develop, and maintain positive business relationships with prospects and existing customers
  • Achieve and exceed monthly sales targets and KPIs

Customer Engagement

  • Identify customer needs through effective questioning and active listening
  • Provide accurate product information and pricing details
  • Handle objections professionally and provide appropriate solutions
  • Follow up on leads and maintain regular contact with prospects through the sales cycle
  • Schedule appointments and product demonstrations as needed

Administrative Duties

  • Maintain accurate records in CRM system of all interactions with customers
  • Update customer information and sales pipeline regularly
  • Prepare daily/weekly sales reports and activity logs
  • Participate in sales team meetings and training sessions
  • Collaborate with team members to achieve collective sales goals

Required Qualifications

Essential Requirements

  • Minimum 2 years of proven telesales experience (B2B or B2C)
  • USA accent training certification or demonstrated neutral American accent
  • Native or near-native English fluency with excellent verbal communication skills
  • Experience working with USA-based customers and understanding of American business culture
  • Proven track record of meeting or exceeding sales targets

Technical Skills

  • Proficiency in CRM software (Salesforce, HubSpot, or similar)
  • Strong computer skills including MS Office Suite
  • Experience with VoIP systems and auto-dialers
  • Ability to work with multiple screens and systems simultaneously
  • Familiarity with sales enablement tools

Soft Skills

  • Exceptional phone presence and voice modulation
  • Strong persuasion and negotiation abilities
  • Active listening and problem-solving skills
  • Resilience and ability to handle rejection positively
  • Self-motivated with a results-driven approach
  • Excellent time management and organizational skills
  • Bachelor's degree in Business, Marketing, Communications, or related field
  • Knowledge of sales methodologies (SPIN, Challenger, Solution Selling)
  • Experience with lead generation and cold calling
  • Bilingual abilities (Spanish, French, etc.) are a plus

Work Schedule & Conditions

  • Shift Timing : Aligned with USA business hours (EST/PST as required)

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