Customer Support

3 weeks ago

Mumbai, India CeeQ Full time

Seeking a Customer Service Executive for a Retail brand in Mumbai Responsibilities ● Be the first point of contact for customer support queries — pre-sale and post-sale ● Handle inquiries via email, phone, and chat ● Manage after-sales processes — warranty requests, returns, replacements ● Work closely with the Operations team to ensure timely and accurate order fulfilment ● Maintain clear, empathetic, and professional communication at all times ● Keep detailed records of customer interactions using our support tools (Freshdesk, Slack, Google Workspace) ● Continuously look for ways to improve our customer service experience ● Occasionally assist in hosting customers at our Experience Studio in Mumbai Qualifications ● Freshers are welcome; we love hiring smart, empathetic freshers 0-1 years of experience in customer service is a plus ● Excellent communication skills; clear, warm, patient, and professional ● Strong problem-solving ability and attention to detail ● Ability to handle difficult situations calmly and effectively

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