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Order Handling and Sales Support

2 months ago

gurugram, India SMS group Full time

SMS group GmbH is a global leader in metallurgical plant and rolling mill technology. We are part of the SMS group who generate sales of more than EUR 3.1 billion with some 14,400 employees worldwide. The sole owner of the holding company SMS GmbH is the Familie Weiss Foundation.
SMS India Pvt. Ltd. is a 100 % subsidiary of SMS group GmbH with offices in Gurgaon, Kolkata and Pune and a workshop in Bhubaneswar. The company was founded in 1989. With a workforce of 850, SMS India Pvt. Ltd. is engaged in the engineering, design and supply of equipment to the steel industry in India and abroad.

YOU ACT

This position involves managing inquiries, preparing offers, processing orders, and coordinating with various internal departments and external stakeholders to meet customer needs effectively.

Customer Inquiry Handling : Receive and respond to customer inquiries related to spare parts and service offers promptly and professionally. Provide accurate product and service information to customers and address any queries or concerns they may have.

Offer Preparation : Prepare detailed offers for spare parts and service solutions based on customer requirements and specifications. Collaborate with technical teams and suppliers to ensure accurate and competitive pricing for offers. Present offers to customers and negotiate terms as needed to secure.

YOU KNOW

Bachelor's degree in Electrical or a related field with 5-8 years of Industrial project management experience from any Steel Industry or EPC company. Proven experience in spare parts management, Spare parts and service offer preparation, or order handling roles. Strong customer service and communication skills, with the ability to interact effectively with customers and internal teams. Excellent organizational and multitasking abilities, with a keen attention to detail. Proficiency in using ERP systems and Microsoft Office applications. Knowledge of technical products and services, particularly in the Electrical & Automation domain, is preferred. Ability to work independently and collaboratively in a fast-paced environment.

WE CONVINCE

As an innovative and international employer, we offer a performance-driven work culture and the opportunity to achieve the ideal family/work life balance.

Are you keen on shaping the future with us? If so, feel free to send us your online application.