Customer Support Executive

2 weeks ago

Gurgaon Kty Gurugram Haryana, India LetX Full time

**Job Information**:
Date Opened

**12/08/2025**

Job Type

**Full time**

Industry

**E-commerce**

Work Experience

**0-1 year**

City

**Gurgaon Kty.**

Province

**Haryana**

Country

**India**

Postal Code

**122001**

**About Vfulfill**:

- vFulfill is an end-to-end COD Dropshipping Enablement Solution for online sellers
- wherein they can dropship in India & US without having to source, stock or even deliver products to
- their end customer. We have partnered with leading sourcing & logistics companies like FedEx,
- BlueDart, Delhivery, Xpressbees across India & China. Hence, our partners never worry about
- sourcing, shipping, cash collection or managing returns, and instead they focus on the things which
- matter - like getting orders on their stores and growing their business to unimaginable heights.

**About the Position**:

- Job Title : Order Confirmation Executive
- Domain Expertise: Operations
- Location: Splendor Spectrum One, 4th Floor, Sector 58, Gurugram, Haryana 122102
- Report to :This is an individual contributor role and position will report to Operations
- Head.
- Working Days: 6 days (Monday
- Saturday)

**Job Summary**:

- The Order Confirmation Executive will be responsible for handling customer interactions, including order
- verification, NDR follow-ups, lead-to-sale conversions, and abandoned cart recoveries. This role ensures
- smooth communication between customers, partners (eCommerce store owners), and the operations
- team to achieve conversion and retention targets.
- Key Responsibilities:

- Order Verification: Verify and confirm customer orders to ensure accuracy before processing.
- Non-Delivery Report (NDR) Management: Follow up with customers and logistics teams to
- resolve non-delivery issues.
- Lead-to-Sale Conversion: Convert potential leads into confirmed sales by engaging with
- prospective customers.
- Abandoned Cart Recovery: Engage customers who have abandoned carts and recover sales
- by providing product information and incentives.
- Customer Experience and Satisfaction: Deliver excellent customer service by addressing
- inquiries efficiently and professionally.

**Requirements**:
**Qualifications & Skills**:

- Education: Bachelor’s degree in any field.
- Experience: 3-5 years of experience in Sales or Customer Service.

**Skills**:

- Customer service and order management
- Strong communication and problem-solving skills
- Sales conversion and attention to detail
- Proficiency in CRM tools
- Interpersonal skills and time management

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