
Customer Service Executive
3 days ago
Job Title: Customer Care Executive
Role Overview:
We are looking for a Customer Care Executive to handle customer interactions for our online orders. The role involves confirming Cash-on-Delivery (COD) orders, addressing customer queries, and ensuring smooth post-order communication to enhance customer satisfaction.
Key Responsibilities:
- Call customers to confirm COD and prepaid orders.
- Resolve queries related to products, orders, and deliveries.
- Coordinate with internal teams for order updates, returns, or exchanges.
- Maintain call logs and update customer records.
- Provide excellent customer experience through polite and professional communication.
Requirements:
- Graduate/Undergraduate with good communication skills (Hindi & English).
- Prior experience in customer service/tele-calling preferred.
- Basic computer knowledge (MS Office/Excel).
- Patient, polite, and problem-solving attitude.
Job Type: Full-time
Pay: ₹12, ₹25,000.00 per month
Work Location: In person
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