Service Desk Support Technician
6 days ago
Troubleshoot, triage, and resolve trouble tickets related to technical difficulties with hardware and software.
Verify issue resolution on the customer’s behalf.
Verify with the customer that the issue has been resolved and update the ticketing system.
Communicate plan, progress, and issues promptly.
Actively contribute to ongoing process improvement.
Other Key Responsibilities:Responsibilities sometimes require working evenings, weekends, and on-call with little advanced notice.
Skills:2-3 years of customer support/Help Desk experience is required.
Minimum 2 years experience supporting Microsoft environments, preferably in a help desk environment
Strong communication (written and verbal), interpersonal, and analytical skills
Ability and desire to provide excellent customer service to internal and external customers
Working knowledge of MS operating systems and applications
Working knowledge of IOS and Android
Ability to work independently and in a dynamic environment
Other Skills:Required: A+ Certification
Desired: ITIL, N+, and HDI Certifications
Our full-time employee benefits include:A competitive compensation package, annual bonus, 401k match
Flexible PTO including 7 paid holidays, 1 floating holiday, and 1 volunteer day
Employer-paid benefits (medical, dental, vision, health savings account)
Professional career development and reimbursement
Up to 16 weeks paid maternity leave; up to 4 weeks of paid parental leave
Backup childcare offered through Bright Horizons
Amherst is proud to be an Equal Opportunity Employer and committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, physical or mental disability, genetic information or veteran status, and encourage all applicants to apply.
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