Service Desk Technician

1 week ago


Delhi, India The Juno Group, Inc. Full time
Job DescriptionWe are looking for an IT Support resource with an active Top Secret Clearance (or active Secret, eligible for TS) for a National Security Program.Job Title:

Service Desk TechnicianLocation:

Rosslyn, VAJob Type:

PermanentResponsibilities:Monitor and respond to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques

Provide primary interface with vendor support service groups or internal analysis and support to ensure proper escalation during outages or periods of degraded system performance

May provide LAN server support

Demonstrate extensive knowledge of PC/LAN communications hardware/software in a multi-protocol environment and network management software

May function as lead, providing guidance and training for less-experienced technicians

Demonstrate skills and experience in data communications troubleshooting

Requirements

Education – Bachelor's Degree in a technical or business related field (Mathematics, Engineering, Computer Science, Business Administration)

IT Support – 5+ years' experience working in Data Center product or program management or business planning, partnering with cross functional teams (technical, commercial sales, policy, finance, legal, etc.)

Ticketing Experience – ServiceNow

Always-On Support – 24X7X365 service/call center support experience

Clearance – Active Top Secret, or active Secret Clearance eligible for TS

Data Center – Knowledge of data centers technical engineering requirements

RequirementsCall Center/Data Center Support 24x7x365 Support ServiceNow PC/LAN

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