Service Desk Technician
1 week ago
Service Desk TechnicianLocation:
Rosslyn, VAJob Type:
PermanentResponsibilities:Monitor and respond to complex technical control facility hardware and software problems utilizing a variety of hardware and software testing tools and techniques
Provide primary interface with vendor support service groups or internal analysis and support to ensure proper escalation during outages or periods of degraded system performance
May provide LAN server support
Demonstrate extensive knowledge of PC/LAN communications hardware/software in a multi-protocol environment and network management software
May function as lead, providing guidance and training for less-experienced technicians
Demonstrate skills and experience in data communications troubleshooting
Requirements
Education – Bachelor's Degree in a technical or business related field (Mathematics, Engineering, Computer Science, Business Administration)
IT Support – 5+ years' experience working in Data Center product or program management or business planning, partnering with cross functional teams (technical, commercial sales, policy, finance, legal, etc.)
Ticketing Experience – ServiceNow
Always-On Support – 24X7X365 service/call center support experience
Clearance – Active Top Secret, or active Secret Clearance eligible for TS
Data Center – Knowledge of data centers technical engineering requirements
RequirementsCall Center/Data Center Support 24x7x365 Support ServiceNow PC/LAN
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